{"id":1309665,"url":"https://alion.io/job/tiktok-partner-program-manager-tns","title":"Partner Program Manager - TNS","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":75,"open_postings":1625,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-08-17T08:43:25Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T22:09:28Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"岗位职责 / Responsibilities\nAbout the team\nThis role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ TikTok team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint. \nResponsibilities\n-Partner Engagement: Manage day-to-day partner relationships and address operational or wellbeing issues\n-Cross-functional Alignment: Collaborate with internal teams to align on delivery goals and share partner feedback\n-Internal Ops Forums: Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs)\n-Performance Oversight: Lead QBRs, track KPIs, and provide input into scorecards\n-Quality Improvement: Recommend and align on quality actions to meet standards\n-Strategic Partner Alignment: Sync on BD goals, staffing, and delivery priorities\n-Performance Development: Guide reviews and post performance review action planning for underperforming team members\n-Resource & FTE Planning: Own partner-related FTE planning and provide insights to internal stakeholders\n任职要求 / Requirements\nMinimum Qualification(s):\n- 5+ years of experience in program management, operations, or vendor/partner management roles.\n- 5+ years of experience with people management to demonstrate ability to lead and develop high-performing teams.\n- Strong communication and stakeholder management skills across internal and external audiences.\n- Experience working with BPOs or in a vendor-supported service model.\n- Proficiency in planning, coordinating, and executing multi-stakeholder initiatives.\n- Experience in tech or platform-driven organizations.\n- Familiarity with performance scorecards, SOW governance, and workforce planning tools; ability to analyze partner data and provide actionable insights.\nPreferred Qualification(s):\n- Hands-on experience integrating Gen AI/LLM-based tools into operational workflows","description_format":"text","description_chars":2031,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Advertising","Social Commerce","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T15:19:45Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.502,"p_room":0.44,"age_days":41,"expected_fill_days":31,"reasons":["conf:31","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-partner-program-manager-tns","json_url":"https://alion.io/job/tiktok-partner-program-manager-tns.json","meta":{"generated_at":"2026-09-29T03:02:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2707,"day_limit":5000,"remaining_today":2293,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}