{"id":3458554,"url":"https://alion.io/job/tiktok-product-process-solutions-program-manager-feature-safety-trust-safety","title":"Product & Process Solutions Program Manager (Feature Safety), Trust & Safety","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":84,"open_postings":3440,"ghost_share":0.189,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":205000,"period":"year","method":"role_country_seniority_unknown","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:47:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-12T03:38:00Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"岗位职责 / Responsibilities\nThe Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.\nResponsibilities\n- Operational Safety Management\n- Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc.\n- Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality. \n- Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.\n- End-to-End Process & Project Management\n- Lead the full lifecycle of safety-related projects-from planning and design to execution and continuous optimization. \n- Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring. \n- Proactively identify risks, gaps, and improvement opportunities across project stages. \n- Data Analysis & Strategic Insights\n- Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements. \n- Monitor and evaluate project performance using internal tools and platforms. \n- Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability. \n- Stakeholder Communication & Collaboration\n- Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks. \n- Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies. \n- Ensure alignment with organizational goals, company policies, and industry standards.\n- Process Optimization & Innovation\n- Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement. \n- Lead transformation initiatives including process redesign, AI application and innovation and automation. \n- Champion continuous improvement and innovation within moderation operations.\n任职要求 / Requirements\nMinimum Qualification(s)\n- Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).\n- Experience in content moderation operations, quality operations, or related fields.\n- Proven experience designing and implementing quality frameworks and operational strategies.\n- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.\n- Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.\n- Excellent communication and stakeholder management skills.\n- Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.\nPreferred Qualification(s)\n- Experience in process design, project management, AI application and innovation and automation tooling/process design.\n- Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.\n- Experience working in high-growth tech or platform-based environments.\n- Experience in global, multicultural and timezone-crossing environments","description_format":"text","description_chars":3577,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Social Commerce","Social Networks","Video & Photo Sharing"],"lifecycle":[{"event":"open","at":"2026-10-29T12:57:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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