{"id":3472270,"url":"https://alion.io/job/tiktok-product-process-solutions-program-manager-quality-solutions-trust-safety","title":"Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":83,"open_postings":3441,"ghost_share":0.196,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":99,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":191000,"period":"year","method":"role_country_seniority_unknown","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T16:30:27Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T15:42:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"岗位职责 / Responsibilities\nThe Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.\nResponsibilities\n- Quality evaluation framework design and iteration\n- Evaluation strategy and measurement methodology design\n- Metric governance, monitoring, and confidence building\n- Root-cause analysis and evaluation-driven quality improvement\n- Cross-functional coordination across upstream and downstream teams\n- AI-enabled evaluation, validation, and workflow innovation\n任职要求 / Requirements\nMinimum Qualifications\n- Strong experience in quality evaluation, quality operations, trust & safety, or related moderation domains\n- Proven capability in designing evaluation frameworks, metrics, and monitoring mechanisms\n- Strong understanding of strategy design from an evaluation perspective, not just execution support\n- Ability to translate evaluation findings into systematic quality improvement plans\n- Strong data analysis, structured problem-solving, and RCA capability\n- Solid project management skills with end-to-end ownership\n- Strong stakeholder management and cross-functional collaboration skills. Ability to work effectively in a fast-paced and evolving business environment\nPreferred Qualifications\n- Experience with moderation quality evaluation, arbitration, benchmark / GT design, or quality monitoring\n- Experience working with OGS / QTS / Product / Policy / Engineering / Ops in workflow or strategy alignment\n- Experience in AI-related evaluation, model validation, moderation-assistance, or workflow automation\n- Experience in platform / high-growth / global business environments","description_format":"text","description_chars":2056,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Social Commerce","Social Networks","Video & Photo Sharing"],"lifecycle":[{"event":"open","at":"2026-10-29T17:25:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":99,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-product-process-solutions-program-manager-quality-solutions-trust-safety","json_url":"https://alion.io/job/tiktok-product-process-solutions-program-manager-quality-solutions-trust-safety.json","meta":{"generated_at":"2026-10-31T17:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47},"rest":"https://alion.io/mcp/rest/get_company?id=47"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiktok-product-process-solutions-program-manager-quality-solutions-trust-safety"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiktok-product-process-solutions-program-manager-quality-solutions-trust-safety"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiktok-product-process-solutions-program-manager-quality-solutions-trust-safety"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiktok-product-process-solutions-program-manager-quality-solutions-trust-safety\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiktok-product-process-solutions-program-manager-quality-solutions-trust-safety"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3472270}},{"tool":"search_jobs","arguments":{"company":"tiktok.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3472270},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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