Senior Workplace Manager

岗位职责 / Responsibilities

The Workplace Services team takes the lead in developing an exceptional workplace experience across our regional offices. They drive workplace strategy, optimise performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximise space utilisation and efficiency for all workplace users. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.

Responsibilities

- Leadership: Lead and develop vendor teams that support workplace services for one or more locations, including maintenance reporting, ticketing systems, operational improvements, on-call communications, group forums and office services.

- Vendor Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, service contractors).

- Budget & Inventory Management: Develop, manage, analyse and optimise investments/savings through cost control and expense tracking; ensure regional offices have required supplies, inventory and stock, including company-level displays and signage.

- Company Culture, Partnership & Space Optimisation: Apply an employee- and business-first mentality to create a welcoming, user-centric environment; partner with cross-functional teams (Catering Services, Real-Estate & Facilities, EHS, Physical Security, IT) to enhance space utilisation, productivity and the overall workplace experience; and support events, community activities, well-being and merchandise initiatives that uplift the workplace experience.

- Data Analysis & Insights: Research and analyse data to propose insights and improvements through reports, simplified visual representations and other quantitative and qualitative means to drive data-driven results and proposals.

- Project Management: Lead and support full-cycle small and large-scale projects (e.g., office moves, internal programmes, regional events) with project governance, tracking, reporting, management and execution to deadlines.

- Continuous Improvement & Growth Mindset: Is innovative and solution-focused; identifies business opportunities and continuously improves, develops and implements workplace solutions and programmes that enhance employee productivity and company growth.

任职要求 / Requirements

Minimum Qualifications

- Bachelors (BA) degree.

- Holistic workplace, office management, community, events and facilities experience.

- Excellent communication, interpersonal and presentation skills.

- Strong leadership, development, business-partner and stakeholder-management skills.

- Project/programme management and strong problem-solving skills; excellent judgment, decision-making and influencing skills, particularly in complex situations.

- Ability to work from the office five days a week and travel internationally as required by the business.

Preferred Qualifications

- Integrated Facilities Management (IFM) contractor/vendor experience, plus finance/budget/P&L management experience.

- Strong ownership, data and insight skills; integrates and applies strategic and operational thinking in daily practices and projects.

- Experience or potential to act at a regional level to influence and drive decisions and programmes.

- IFMA, BOMA, CoreNet, PMP, or other industry-equivalent certifications preferred.