{"id":1278322,"url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-product-program-manager","title":"TikTok Shop - Customer Experience & Product Program Manager","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":83,"open_postings":3474,"ghost_share":0.201,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":181000,"max_usd":386000,"period":"year","method":"role_country_seniority_unknown","sample_n":7079},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T18:36:48Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-26T22:06:32Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":31},"description":"岗位职责 / Responsibilities\nGlobal E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators.\nIn this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact.\nResponsibilities:\n- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.\n- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.\n- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.\n- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.\n任职要求 / Requirements\nMinimum Qualification(s)\n- Bachelor's degree.\n- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.\n- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.\n- Ability to translate business and service needs into product requirements and support implementation from concept to launch.\n- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.\n- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.","description_format":"text","description_chars":2200,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Commerce","Media & Entertainment","Advertising","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T02:19:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 547 · green card filings: 242","filings_12m":547,"filings_prev_12m":889,"green_card_filings_12m":242,"median_offered_wage_usd":210130,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":67}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":1,"age_days":31,"expected_fill_days":96,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-product-program-manager","json_url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-product-program-manager.json","meta":{"generated_at":"2026-10-26T23:52:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47},"rest":"https://alion.io/mcp/rest/get_company?id=47"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiktok-tiktok-shop-customer-experience-product-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiktok-tiktok-shop-customer-experience-product-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiktok-tiktok-shop-customer-experience-product-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiktok-tiktok-shop-customer-experience-product-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiktok-tiktok-shop-customer-experience-product-program-manager"}]}