{"id":1301465,"url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-strategy-product-program-manager","title":"TikTok Shop - Customer Experience Strategy & Product Program Manager","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":83,"open_postings":3439,"ghost_share":0.198,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":161000,"max_usd":314000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":803},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T18:58:47Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-02T15:23:40Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":38},"description":"岗位职责 / Responsibilities\nGlobal E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators.\nIn this role, you will develop and drive after-sales service strategies that address customer needs and business priorities. Identify customer journey gaps, translate insights into service policies, processes, and product solutions, and partner cross-functionally to deliver and continuously optimize them based on data and performance.\nResponsibilities:\n- Develop after-sales experience and service strategies based on customer needs, business priorities, and data insights.\n- Identify gaps across the customer journey and design service policies, processes, and solutions to improve customer experience and operational efficiency.\n- Translate service strategies into actionable product requirements and features, and drive delivery in partnership with engineering, design, and operations teams.\n- Define success metrics, evaluate the impact of strategies and product features, and continuously refine them through data analysis and experimentation.\n任职要求 / Requirements\nMinimum Qualification(s):\n- Bachelor's degree. \n- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.\n- Strong analytical skills, with the ability to use data to identify problems, uncover opportunities, and inform decisions.\n- Strong logical reasoning and structured problem-solving skills, with the ability to turn complex business challenges into clear strategies and practical solutions.\n- Strong cross-functional collaboration and stakeholder management skills.\n- Ability to thrive in a fast-paced and ambiguous environment.\n- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement of the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.\nPreferred Qualification(s):\n- Ability to translate business and service needs into product features and drive execution from concept to launch.","description_format":"text","description_chars":2342,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Commerce","Media & Entertainment","Advertising","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T11:45:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 547 · green card filings: 242","filings_12m":547,"filings_prev_12m":889,"green_card_filings_12m":242,"median_offered_wage_usd":210130,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":67}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":0.9,"age_days":38,"expected_fill_days":98,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-strategy-product-program-manager","json_url":"https://alion.io/job/tiktok-tiktok-shop-customer-experience-strategy-product-program-manager.json","meta":{"generated_at":"2026-11-02T19:25:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47},"rest":"https://alion.io/mcp/rest/get_company?id=47"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiktok-tiktok-shop-customer-experience-strategy-product-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiktok-tiktok-shop-customer-experience-strategy-product-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiktok-tiktok-shop-customer-experience-strategy-product-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiktok-tiktok-shop-customer-experience-strategy-product-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiktok-tiktok-shop-customer-experience-strategy-product-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1301465}},{"tool":"search_jobs","arguments":{"company":"tiktok.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1301465},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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