{"id":1309915,"url":"https://alion.io/job/tiktok-workforce-management-specialist-monetisation-integrity-ops","title":"Workforce Management Specialist (Monetisation Integrity Ops)","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":83,"open_postings":3428,"ghost_share":0.195,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":132000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3394},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-05-05T16:31:02Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-19T07:42:44Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":166},"description":"岗位职责 / Responsibilities\nAbout the team\nThe MI Workforce Management (WFM) team is essential to ensuring our operations are efficiently staffed and strategically aligned with TikTok's growth. As a key partner to Monetization Integrity Ops stakeholders, the Workforce Management Specialist is responsible for planning and optimizing workforce requirements across both in-house and vendor sites. By collaborating closely with internal teams and leveraging data-driven insights, you will continually drive improvements in performance, staffing models, and operational efficiency, making a significant impact on the overall success of our platform. \nResponsibilities:\n- Act as key workforce business partner to stakeholders, encompassing planning for all workforce requirements of MI Operations, whether in-house or vendor sites; ensuring we have the right number of staff available at the right time.\n- Partner with internal teams to agree required levels of Auto-Moderation to optimize human-review performance for business needs.\n- Continually identify forecasting performance gaps and implement improvements. Own and develop OKR's that raise the bar in performance.\n- Coordinate with operations teams on HC requirement and cross utilisation opportunities, in the case of unexpected rises in moderation volumes or absenteeism.\n- Be responsible for monitoring operational performance to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.\n- Drive continuous improvement on WFM processes/tools/systems including streamlining & optimizing HC allocation and real-time management.\n- Work as the Point of Contact to provide ad-hoc and regular support to stakeholders\n- Deeply interrogate business and operational data to generate strategic, executive level insights on headcount rightsizing, economies of scale and other operations improvement initiatives.\n任职要求 / Requirements\nMinimum Qualifications\n- 5+ years experience in data, business and/or product analytics or WFM\n- Proven experience in business partnering and cross-functional projects, with a focus on hands-on capacity planning in a multi-channel & multi-site tech or media company. Ads or content moderation experience is a plus.\n- Deep understanding of operational statistics, business dynamics in a service environment, process development and driving operational results with data.\n- Expert skills in Excel, advanced in SQL, knowledge & experience of different forecasting models/methods.\nPreferred Qualifications\n- Knowledge of Business Intelligence tools e.g. Tableau, Power BI.\n- Superb written and verbal communication skills, with an ability to craft business messaging appropriately & concisely for different audiences.\n- Experience building reporting & visualisation dashboards.\n- Excellent problem-solving, task prioritisation, follow-up, and quick learning skills; Ability to work in a fast-paced environment with dedication, passion and motivation","description_format":"text","description_chars":3082,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Advertising","Social Commerce","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T15:19:45Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.704,"p_room":0.36,"age_days":166,"expected_fill_days":101,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-workforce-management-specialist-monetisation-integrity-ops","json_url":"https://alion.io/job/tiktok-workforce-management-specialist-monetisation-integrity-ops.json","meta":{"generated_at":"2026-10-19T10:55:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47},"rest":"https://alion.io/mcp/rest/get_company?id=47"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiktok-workforce-management-specialist-monetisation-integrity-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiktok-workforce-management-specialist-monetisation-integrity-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiktok-workforce-management-specialist-monetisation-integrity-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiktok-workforce-management-specialist-monetisation-integrity-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiktok-workforce-management-specialist-monetisation-integrity-ops"}]}