{"id":1291810,"url":"https://alion.io/job/tilled-operations-technical-specialist","title":"Operations Technical Specialist","company":{"id":1956689,"name":"Tilled","domain":"tilled.com","url":"https://alion.io/company/tilled","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:03:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T23:11:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are:\nA growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service.\nA software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator. \nYou are:\nAuthorized to work in the United States and a resident in a United States time zone.\nComfortable with remote work.\nWe are not sponsoring Visas for this role.\n Position Summary:\nThe Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.\nA day in the life as a Technical Integrations Specialist may include:\nReviewing API requests, logs, and code to troubleshoot partner integration issues\nSupporting the Support team by resolving escalated technical tickets\nCollaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap\nDeveloping or updating technical documentation, developer tooling, and integration examples\nManaging Zendesk administrative features and optimizing ticket workflows\nJoining Sales calls to provide technical expertise and implementation guidance\nActing as a subject matter expert across integrations, APIs, and internal systems\nTypical Hours for this Position:\nYou must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday.\nWhat You Have:\nExperience working with APIs, integrations, and technical troubleshooting\nAbility to read, understand, and reason through code and technical documentation\nStrong problem-solving skills and comfort handling technical escalations\nExperience supporting or collaborating with customer support teams\nClear communication skills, especially when explaining technical concepts to non-technical audiences\nAbility to work cross-functionally in a fast-paced, remote environment\nWhat You May Have:\nExperience in a technical implementation, solutions engineering, or integration-focused role\nFamiliarity with Zendesk administration or similar ticketing systems\nExperience supporting sales or pre-sales technical discussions\nBackground working in fintech, payments, APIs, or developer-first platforms\nComfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap\nWhat We Have:\nOffice space in Boulder, CO\nRemote work environment\nResources to support remote work\nGenerous compensation and benefits\nTransparency that trickles down from the C-Level \nExperts in the payments field that can get you up to speed with PayFac-as-a-Service\nTilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-26T07:56:32Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:6","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tilled-operations-technical-specialist","json_url":"https://alion.io/job/tilled-operations-technical-specialist.json","meta":{"generated_at":"2026-10-01T20:18:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2881,"day_limit":5000,"remaining_today":2119,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}