Account Manager
Who we’re looking for: An Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts
The challenge: To drive revenue, upsell products and provide key support to our key clients
Where you’ll work: We operate a hybrid policy with 3 days per week in our Austin office
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.
Job Summary
The role of Account Manager at Tillo is crucial to our success by providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest retailers in the US, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service.
Day to day this role will
Own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth.
Building trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers.
Leading regular business reviews with key partners, using performance insights to identify growth opportunities and agree on next steps.
Supporting existing customers and ensuring they always receive the highest level of customer service.
Upselling additional services that are relevant and of interest to customers.
Working as a link between our technical teams and customers.
Providing feedback from customers and ensuring it is picked up internally by the right people.
Administration and use of various platforms and systems.
What we’re looking for
Previous Account Management experience in a B2B role, ideally in a SaaS environment or a desire to work within it.
Proven track record of account growth and able to build strong working relationships both internally and externally.
Excellent communication skills and ability to confidently present both virtually and in person.
Confident with technology, terminology and translating complex ideas.
Strong negotiation skills, ideally with complex deal structures.
Analytical mindset with confident data analysis skills.
Commercially driven - confident working effectively with all stakeholders.
Flexible and able to multitask.
Excellent attention to detail, self-motivated, highly organized and process driven
Desirable
Previous experience working within the Gift Card Industry
Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Austin, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
Flexible healthcare plan including, medical, dental and vision
20 days PTO per annum (plus an additional day for your birthday )
401(K) - up to 3% match
Employee Incentive Scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Team Learning & Development budget
About Tillo
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.