{"id":1489759,"url":"https://alion.io/job/tilt-risk-operations-transformation-lead","title":"Risk Operations Transformation Lead","company":{"id":3967,"name":"Tilt","domain":"tilt.com","url":"https://alion.io/company/tilt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","MX"],"hiring_countries_total":2,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Databricks","optional":true},{"name":"Looker","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:13:56Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T16:01:46Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Join the Tilt team\nAt Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products - we're creating a new credit system that backs the working, whatever they're working toward.\nThe opportunity: Risk Operations Transformation Lead\nTilt is hiring a Risk Operations Transformation Lead to help Risk Operations scale through better processes, tooling, analytics, partner delivery and automation. This is a hands-on, execution-oriented role where you will lead changes from problem definition through implementation and measurement, including: redesigning operational processes, improving internal tooling, transitioning appropriate work to external partners or automation, establishing operating metrics, and ensuring teams are ready when policies, products or systems change.\nThis is not a traditional project coordination or PMO role. You'll own a portfolio of programs and be accountable for measurable improvements, working closely with Risk Operations, Fraud Strategy, Compliance, Product, Engineering, Data, Shared Services and Vendor Management.\nTilt is a remote-first company that fosters connectivity through regular offsites. Travel for company offsites is required at least twice per year.\nHow you’ll make an impact\nServe as the Risk Operations business owner for AI Enabled Operations, prioritizing automation opportunities by volume, complexity, customer impact and operational risk\n\nDefine the requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch\n\nMonitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short\n\nLead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement\n\nIdentify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering\n\nWork with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring\n\nDefine the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements\n\nKeep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners\n\nIn your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case\n\nWhy you’re a great fit\n5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field\n\nTrack record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement\n\nStrong understanding of how operational queues, investigations, reviews and escalations work in practice\n\nStrong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations\n\nAble to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives\n\nAble to influence stakeholders and drive decisions without direct authority\n\nClear written and verbal communication with frontline teams, technical partners and senior leadership\n\nSound judgment on operational risk, controls, prioritization and escalation\n\nExperience in fintech, payments, banking or another highly regulated environment\n\nPreferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP\n\nDon’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.\nWhat you'll get at Tilt\nVirtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.\n\nCompetitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.\n\nComplete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.\n\nVisibility is yours: You can count on direct exposure to our leadership team - we’re a team where good ideas travel quickly.\n\nPaid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)\n\nImpact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.\n\nThe Tilt Way\nWe're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable - brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.\nYou’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.","description_format":"text","description_chars":5995,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-30T00:14:56Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.779,"p_room":0.9,"age_days":22,"expected_fill_days":56,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/tilt-risk-operations-transformation-lead","json_url":"https://alion.io/job/tilt-risk-operations-transformation-lead.json","meta":{"generated_at":"2026-10-22T17:04:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3967},"rest":"https://alion.io/mcp/rest/get_company?id=3967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftilt-risk-operations-transformation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftilt-risk-operations-transformation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftilt-risk-operations-transformation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tilt-risk-operations-transformation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftilt-risk-operations-transformation-lead"}]}