{"id":2779613,"url":"https://alion.io/job/tilta-collections-specialist-mfd-berlin","title":"Collections Specialist (m/f/d), Berlin","company":{"id":3810002,"name":"Tilta","domain":"tilta.ai","url":"https://alion.io/company/tilta-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":174},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"LLM Guardrails","optional":false}],"status":"live","first_seen_at":"2026-10-17T11:52:23Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-29T00:29:16Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Your mission\nWe help SME's get paid with the same certainty as large corporates.\nOur Business Operations & Collections team plays a key part in keeping that promise, and you’ll be part of it.\nYou make sure invoices are paid on time, and when they aren’t, you find a fair solution.\nYou’re also a first point of contact for our merchants and their customers. Every business you call is our customer’s customer, so how you communicate matters as much as what you collect.\nWe’re looking for someone who wants to become an excellent collector: firm on outcomes, fair with people, and service-minded at heart.\nYou’ll learn the full receivable lifecycle, from approval through payment to dunning, and through dunning when a payment doesn’t come in.\nWhat you will do\nBe the first point of contact for merchants and debtors by phone, email and ticket, and resolve their questions quickly and reliably\nCall overdue debtors, find out why payments are late, and agree realistic payment dates or instalment plans\nFollow up on agreements and move cases through our dunning process when they slip\nReconcile incoming payments daily and resolve disputes and invoice corrections with merchants\nApprove receivables within defined guardrails and escalate edge cases to the risk team\nUse AI tools to work faster: summarising cases, preparing calls, drafting messages\nOver time, take on complex cases and prepare handovers to our collection partners and lawyers\nYour profile\nFirst professional experience in customer service, collections, accounts receivable or accounting. A commercial apprenticeship or a business degree is a good starting point too.\nYou’re ambitious and enjoy being measured on clear results, such as collected amounts and resolved cases.\nYour German is excellent (C1 or higher), spoken and written. You build trust quickly on the phone and get complex topics across clearly.\nYou stay friendly and firm in tense conversations, and you know when to be flexible and when to hold the line.\nYou enjoy helping people, and you want every merchant and debtor to end the conversation with a clear next step.\nYou work in a structured, detail-oriented way and are comfortable with Excel or Google Sheets.\nAI tools are already part of how you work, and you know where they save time and where they need a human check.\nYour English is at B2 level or higher, for working in our international team and handling international debtors.\n Bonus PointsExperience with dunning (Mahnwesen), Inkasso or the court dunning procedure (gerichtliches Mahnverfahren)\nA background in factoring, B2B lending or trade credit\nWhy us?\nWe expect nothing less than changing the way mid-sized B2B companies get paid. This is an invitation to an exciting journey, with complex challenges, hard work and the support you need to succeed with us as a team.\nReal responsibility from day one in a small, fast-moving team\n28 days of holiday per year (based on a 5-day working week)\nHands-on training from an experienced collections lead\nA clear path to Senior Collections Specialist\nSteep growth opportunities in a rising fintech\n€40 monthly benefits budget via Spendit\nRegular company offsites\nBerlin office with our own barista\nDedicated personal development budget\nReferral bonus for bringing in new colleagues\nTilta swag","description_format":"text","description_chars":3279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-17T11:52:23Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.805,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/tilta-collections-specialist-mfd-berlin","json_url":"https://alion.io/job/tilta-collections-specialist-mfd-berlin.json","meta":{"generated_at":"2026-10-29T01:41:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810002},"rest":"https://alion.io/mcp/rest/get_company?id=3810002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftilta-collections-specialist-mfd-berlin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftilta-collections-specialist-mfd-berlin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftilta-collections-specialist-mfd-berlin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tilta-collections-specialist-mfd-berlin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftilta-collections-specialist-mfd-berlin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2779613}},{"tool":"search_jobs","arguments":{"company":"tilta.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2779613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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