{"id":1246417,"url":"https://alion.io/job/time-dotcom-internship-techops-engineer-retail-it","title":"Internship - TechOps Engineer (Retail IT)","company":{"id":49623,"name":"TIME dotCom","domain":"time.com.my","url":"https://alion.io/company/time-dotcom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shah Alam, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Job description:\nJob Overview:\nGain hands-on experience in a fast-paced corporate IT environment to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first-level technical support, resolving user issues, and ensuring smooth day-to-day operations of IT systems. You'll work closely with internal teams to escalate and track issues, maintain documentation, and contribute to continuous service improvement \nYour work life: \nUser SupportAssist in responding to user queries via ticketing systems, email, or chat\nSupport basic troubleshooting for software, hardware, and access-related issues\nProvide guidance to users using documented solutions and FAQs\nIncident & Issue HandlingLog, categorize, and track incidents and service requests\nEscalate complex issues to senior engineers with proper documentation\nSystem MonitoringMonitor system dashboards and alerts under supervision\nIdentify and report anomalies or potential issues\nAssist in ensuring system availability and performance\nAccess & Account ManagementSupport user access provisioning and de-provisioning tasks\nAssist in maintaining access records and permissions\nLearn best practices in identity and access management (RBAC)\nDocumentation & Knowledge BaseHelp create and update user guides, SOPs, and troubleshooting documents\nCollaborationWork closely with TechOps, Engineering, and Support teams \n\nLearning Opportunities:\nYou'll get the chance to explore real enterprise IT operations from retail systems to monitoring and ticketing tools. You'll also work hands‑on with Jira and monitoring dashboards, learn key ITIL practices, and get basic exposure to networking, cloud, and automation. Plus, you'll have the opportunity to pick up scripting skills (PowerShell/Bash) and sharpen your troubleshooting techniques.\n\nOur Commitment to You\nAt Time, we believe great work deserves great support. Here's what you can look forward to when you join us:\nLearning & growth: Dedicated upskilling time with rewards for achieving milestones.\nWellbeing: On-site fitness facilities plus sports and wellness activities.\nInclusive leadership: Collaborative culture with supportive leaders, empowering interns to own impactful projects.\n\n*Only shortlisted candidates will be notified.","description_format":"text","description_chars":2280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Cybersecurity","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.815,"p_room":0.9,"age_days":14,"expected_fill_days":21,"reasons":["seen:14","velocity","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/time-dotcom-internship-techops-engineer-retail-it","json_url":"https://alion.io/job/time-dotcom-internship-techops-engineer-retail-it.json","meta":{"generated_at":"2026-10-11T00:18:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":191,"day_limit":5000,"remaining_today":4809,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49623},"rest":"https://alion.io/mcp/rest/get_company?id=49623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftime-dotcom-internship-techops-engineer-retail-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftime-dotcom-internship-techops-engineer-retail-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftime-dotcom-internship-techops-engineer-retail-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/time-dotcom-internship-techops-engineer-retail-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftime-dotcom-internship-techops-engineer-retail-it"}]}