{"id":1251106,"url":"https://alion.io/job/time-dotcom-soc-engineer","title":"SOC Engineer","company":{"id":49623,"name":"TIME dotCom","domain":"time.com.my","url":"https://alion.io/company/time-dotcom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hardware","role_family":"Hardware","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":317},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T02:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-25T19:11:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The position reports to theHead, SOC\nJob Overview:\nThe SOC is the central hub of the Network Division, ensuring our network platform runs optimally and providing expert technical support to customers. SOC Engineers are responsible for 24x7 monitoring of all network elements, driving service reliability and contributing to an Excellent Customer Experience (ECE).\nYour work life:\nMonitor network and service performance continuously to ensure optimal uptime and reliability.\nPerform Level 2 troubleshooting for network-related incidents and service disruptions.\nManage and respond to high-priority incidents, especially those affecting managed services (MS) customers.\nEscalate technical issues promptly and coordinate with relevant teams to ensure swift resolution.\nSupport other departments and regional offices with network-related inquiries and issues.\nCollaborate with cross-functional teams to improve monitoring tools, processes, and incident response strategies.\nMaintain clear and effective communication across technical and non-technical stakeholders.\nProvide insights that balance technical feasibility with business impact.\nFoster strong partnerships and collaborative relationships across teams.\nContribute creative ideas for continuous improvement in operations and service delivery.\nTo be considered, you’ll need:\nBachelor’s Degree in Telecommunication, Electronic Engineering, or a related field.\n1-2 years of relevant working experience in the telecommunications industry is preferred.\nSolid understanding of telecommunication systems and infrastructure.\nStrong analytical and problem-solving skills with the ability to troubleshoot independently.\nExcellent interpersonal and written communication skills.\nDemonstrated ability to work effectively in a team environment and collaborate across functions.\nStrong communication, negotiation and stakeholder management skills.\nAble to work independently with minimal supervision.\nCustomer-centric mindset - able to anticipate and respond in ways that minimize disruption and enhance customer experience.\nAppreciation for service excellence and the ability to proactively identify and mitigate potential issues.\nFresh graduates with a strong interest in network operations and service monitoring are encouraged to apply.\nOur Commitment to You\nAt Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:\nComprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.\nWellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.\nEmployee assistance during life’s big moments, from celebrations to times of bereavement.\nLearning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.\nCash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.\n*Only shortlisted candidates will be notified.","description_format":"text","description_chars":3087,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Cybersecurity","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T18:32:08Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:10","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/time-dotcom-soc-engineer","json_url":"https://alion.io/job/time-dotcom-soc-engineer.json","meta":{"generated_at":"2026-09-27T05:01:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4390,"day_limit":5000,"remaining_today":610,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}