{"id":1678544,"url":"https://alion.io/job/time-dotcom-tac-ip-engineer-seniorjunior","title":"TAC IP Engineer (Senior/Junior)","company":{"id":49623,"name":"TIME dotCom","domain":"time.com.my","url":"https://alion.io/company/time-dotcom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MPLS","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T23:38:42Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Overview:\nDelivere operational support and performe network health checks on the IP/MPLS network, ensuring stability and reliability, while resolving escalations from 1st-level support to maintain customer satisfaction\nWork Life:\nEnsure high availability of TIME’s IP/MPLS network by leading preventive maintenance, spare management, and vendor performance evaluations.\nDeliver Level 3 technical support, resolving complex network issues and coordinating fault restoration with internal teams and vendors.\nImprove service quality through performance audits, KPI tracking, and proactive mitigation planning.\nSupport new technologies and IP-based solutions, driving network optimization and service enhancements.\nProvide advanced training and knowledge-sharing sessions to strengthen internal technical expertise.\nOversee CAPEX/OPEX for IP equipment and managed network acceptance reports to ensure compliance and reliability.\nAct as 24/7 on-call escalation point, ensuring minimal downtime and quick service recovery.\nTo be considered, you'll need :\nBachelor’s degree in Engineering, Telecommunications, or a related field.\n3+ years of proven experience in Operations & Maintenance (O&M).\nIndustry-recognized certifications such as CCNP, JNCIP, HCIP (or higher).\nStrong focus on service quality and customer experience, with the ability to anticipate and resolve issues before they escalate.\nExcellent communication skills in English (spoken and written), with confidence in engaging senior management, customers, and vendors.\nAbility to manage multiple priorities effectively, ensuring each issue is handled with care.\nA proactive, resilient mindset that thrives in a fast-paced and dynamic environment.\n\nOur Commitment to You:\nAt Time, we believe great work deserves great support. 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