{"id":2819200,"url":"https://alion.io/job/time-dotcom-technical-service-manager","title":"Technical Service Manager","company":{"id":49623,"name":"TIME dotCom","domain":"time.com.my","url":"https://alion.io/company/time-dotcom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1240},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T02:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-22T19:16:28Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Job Overview:\nWe are looking for a skilled and passionate Technical Service Manager to join our business transformation & operations team at TIME. In this critical role, you will be responsible for driving business and technical ownership across the Enterprise post-sales organisation. The role bridges Product, Solutions, Service Delivery, Operations and Strategic Partnerships to ensure successful execution, service readiness and commercialisation of the Enterprise portfolio.\nBeyond operational delivery, this role is expected to lead strategic initiatives that improve customer experience, operational efficiency and business performance while supporting the long-term growth of the Enterprise business.\nYour work life:\nIdentify opportunities to improve customer experience, operational efficiency and service quality of the enterprise top accounts.\nLead strategic projects from planning through execution while ensuring alignment across stakeholders.\nProvide technical leadership across Enterprise products and managed services.\nEnsure operational readiness for new products, services and technology introductions.\nDrive service lifecycle management and continuous service improvement.\nAct as the primary coordination point across Product, Solutions, Service Delivery, Operations, Sales and Strategic Partnerships.\nEstablish governance, operating models and standard processes to improve execution consistency.\nDevelop and monitor KPIs, operational dashboards and governance frameworks.\nDrive automation, standardisation and process optimisation across the post-sales organisation.\nBuild strong relationships with internal stakeholders, strategic partners and executive management.\nPresent recommendations, business cases and progress updates to senior leadership.\nRepresent the Enterprise organisation in strategic engagements with partners and key customers where required.\nTo be considered, you’ll need:\nEducation: Bachelor degree in in Information Technology, Computer Science, Engineering or a related discipline. \nExperience: Ideally possess 10-15 years of experience within Enterprise ICT, Telecommunications, Cloud or Cybersecurity.\nSkills:\nStrong understanding of enterprise networking, cloud, managed services and cybersecurity.\nDemonstrated ability to translate business objectives into operational execution.\nStrong commercial acumen with the ability to balance customer, operational and business priorities.\nExcellent stakeholder management, communication and presentation skills.\nProven ability to influence without direct authority and drive organisation-wide initiatives.\n\nOur Commitment to You\nAt Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:\nComprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.\nWellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.\nEmployee assistance during life’s big moments, from celebrations to times of bereavement.\nLearning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.\n Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.\n*Only shortlisted candidates will be notified.","description_format":"text","description_chars":3400,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-18T15:52:33Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.709,"p_room":0.55,"age_days":56,"expected_fill_days":43,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/time-dotcom-technical-service-manager","json_url":"https://alion.io/job/time-dotcom-technical-service-manager.json","meta":{"generated_at":"2026-10-22T23:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49623},"rest":"https://alion.io/mcp/rest/get_company?id=49623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftime-dotcom-technical-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftime-dotcom-technical-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftime-dotcom-technical-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/time-dotcom-technical-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftime-dotcom-technical-service-manager"}]}