RFQ Document Controller

• Grade 12 / Matric, together with proven administrative experience within a technical, engineering, manufacturing, or similar environment.
• A minimum of 5 years’ experience in document control, technical administration, or a comparable position, preferably within the PCB, electronics, or related manufacturing sector.
• Experience or exposure to CAM software would be an advantage.
• Strong understanding of document management, version control, and maintaining accurate technical records.
• Excellent administrative ability, with strong attention to detail and a structured approach to organising information.
• Good written and verbal communication skills in English, with the confidence to liaise with customers, suppliers, engineers, and internal departments.
• A strong customer-focused approach with the ability to handle queries professionally and efficiently.
• Advanced proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Previous experience working with ERP systems and the ability to learn and navigate technical databases and business systems.
• Ability to manage multiple tasks simultaneously, prioritise workloads, and consistently meet deadlines.

DUTIES

• Receive and assess incoming technical requests, establish the required process, and determine whether the request relates to a new component, revision, repeat order, ECP, or factory transfer before assigning it to the appropriate CAM Engineer.
• Coordinate and monitor technical queries, following up on outstanding information, communicating supplier feedback, and escalating matters that require engineering input or decision-making.
• Conduct searches of existing records before creating new entries, allocate part/item numbers, maintain structured electronic folders, and ensure technical documentation is correctly named, stored, and version controlled.
• Prepare and maintain Technical Data Sheets, stencil files, paste files, and related technical documentation, ensuring all information is complete and accurate and that the necessary approvals are obtained.
• Maintain the Engineering Query (EQ) register, prepare and distribute EQs, monitor responses and deadlines, follow up with customers, and escalate overdue or technically complex matters.
• Ensure all technical records, historical information, factory allocations, revisions, databases, and supporting documentation remain accurate, current, traceable, and properly maintained.
• Maintain a central tracking system for technical work, monitor outstanding tasks and deadlines, identify potential delays or bottlenecks, and provide regular workload updates to the Senior CAM Engineer.
• Review completed work to ensure all required actions, documentation, approvals, and filing have been finalised before closing technical tasks.
• Identify opportunities to improve administrative and document-control processes, streamline workflows, improve efficiency, and contribute to cost-saving or continuous-improvement initiatives.
• Maintain professional and responsive communication with customers, suppliers, engineers, and internal departments, ensuring queries and requests are handled promptly and effectively.

Salary: R negotiable dependent on experience

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