{"id":3979881,"url":"https://alion.io/job/timeleft-customer-support-representative-india","title":"Customer Support Representative (India)","company":{"id":687345,"name":"Timeleft","domain":"timeleft.com","url":"https://alion.io/company/timeleft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"freelance","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-09T16:12:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:23:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Overview\nTimeleft is on a mission to fight loneliness by bringing strangers together through shared experiences - and making it feel like the most natural thing in the world. Customer Support isn't a back-office function here; it's the human voice of that mission.\nAs a Customer Support Representative, you'll be the first point of contact for Timeleft users. Every interaction you have directly shapes whether someone feels welcomed, heard, and excited to come back.\nThis is a freelance position with two available schedules, both located in India:\n Wednesday to Sunday, 06:00 to 15:00 (including a one-hour break)\n Wednesday to Sunday, 12:30 to 21:30 (including a one-hour break)\nKey Responsibilities\nRespond promptly to customer enquiries across email, chat, and social media with empathy and clarity\nTailor responses to each customer's individual context and tone\nManage a high volume of tickets efficiently, without letting quality slip\nFlag recurring issues and critical bugs to the relevant internal teams\nContribute to the internal knowledge base and FAQ\nSpot opportunities to simplify or automate support processes - and speak up about them\nTriage and prioritise tickets based on urgency and impact\n Skills & Competencies\nStrong written communication skills and a natural sense of empathy\nAbility to juggle multiple conversations while keeping accuracy high\nExperience with support platforms such as Zendesk (or similar)\nA proactive, problem-solving mindset - you don't wait to be told something's broken\nComfortable working independently in a remote, fast-paced environment\n Required experience\nPrevious experience in customer support is required\nFluency in English is essential, with strong written communication skills being especially important.\n Recruitment process\nPreliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic customer support background.\nIntroduction Call - A conversation with Customer Support Lead to introduce the company, the role, and learn more about you.\nCase Study - Practical exercise to evaluate your skills.\n Final Interview - A conversation with Head of CX to assess further your skills and culture fit with the team and the company.","description_format":"text","description_chars":2253,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hobbies & Leisure","Dating & Relationships"],"lifecycle":[{"event":"open","at":"2026-11-09T19:23:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:5","win:early"],"computed_at":"2026-11-10T00:58:20Z"},"pay":null,"html_url":"https://alion.io/job/timeleft-customer-support-representative-india","json_url":"https://alion.io/job/timeleft-customer-support-representative-india.json","meta":{"generated_at":"2026-11-10T00:58:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687345},"rest":"https://alion.io/mcp/rest/get_company?id=687345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftimeleft-customer-support-representative-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftimeleft-customer-support-representative-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftimeleft-customer-support-representative-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/timeleft-customer-support-representative-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftimeleft-customer-support-representative-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3979881}},{"tool":"search_jobs","arguments":{"company":"timeleft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3979881},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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