{"id":2483964,"url":"https://alion.io/job/timfreeman-support-engineer","title":"Support Engineer","company":{"id":4421755,"name":"Tim Freeman","domain":"timfreeman.co","url":"https://alion.io/company/timfreeman-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":144000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"JavaScript","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-07-20T12:40:40Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-14T09:09:16Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"About the Job\nMy client is a healthcare technology company seeking a Support Engineer to join its Software Engineering department. This role serves as a critical link between customers and engineering, providing Tier 1/2 technical support for the company's in-house solution. The ideal candidate is comfortable reading SQL and code (C#, JavaScript/TypeScript) to diagnose issues and is proficient using modern AI tools to accelerate troubleshooting and documentation.\nWhat You'll Get To Do\nServe as the first and second line of technical support, fielding and triaging incoming issues from internal and external customers\nInvestigate reported issues by querying and reviewing data in SQL to identify root cause before escalation\nRead and follow code processes across C#, JavaScript, and TypeScript codebases to narrow down defects\nEscalate unresolved or complex issues to Tier 3 engineers with clear reproduction steps, logs, and supporting data\nCommunicate status updates, resolutions, and workarounds to internal teams and customers, adjusting tone and depth to the audience\nDocument recurring issues, known errors, and resolutions in the knowledge base to reduce repeat tickets\nLeverage AI tools (e.g., Claude, ChatGPT, Gemini) to accelerate log analysis, query drafting, documentation, and issue summarization\nMonitor integration and system health (e.g., HL7/Mirth-based EHR integrations) and flag anomalies proactively\nQualifications & Requirements\nRequired Experience\nProficiency writing and interpreting SQL queries for troubleshooting and data validation\nAbility to read and follow code logic in C#, JavaScript, and TypeScript to support root-cause analysis (writing new code not required)\nStrong written and verbal communication skills, with the ability to translate technical detail for non-technical audiences\nDemonstrated experience supporting both internal teams and external customers in a professional support capacity\nHands-on experience using AI tools such as Claude, ChatGPT, or Gemini for daily technical work\nStrong organizational skills with the ability to manage multiple concurrent support cases\nPreferred Qualifications\nAdvanced experience with Microsoft Azure cloud services\nPrior software development experience, even at a junior level, in any modern language or framework\nFamiliarity with healthcare data standards and EHR integration platforms (e.g., HL7, Mirth)\nExperience working within a healthcare technology or SaaS environment\nWhy This Role\nDirect line of visibility into both engineering and product priorities, partnering with the Director of Software Engineering and Product Manager to shape roadmap decisions from real support trends\nOpportunity to work hands-on with modern AI tools as a core part of the role, rather than as an afterthought\nLikely appeal: exposure to healthcare data and EHR integration technology, a specialized and growing niche within the broader software support field\nAbout Tim Freeman\nI'm an independent recruiter with over 25 years experience working with clients across the United States to build great tech teams, and help great tech talent find great opportunities.","description_format":"text","description_chars":3132,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T23:47:50Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.383,"p_room":0.28,"age_days":85,"expected_fill_days":27,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/timfreeman-support-engineer","json_url":"https://alion.io/job/timfreeman-support-engineer.json","meta":{"generated_at":"2026-10-14T12:20:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421755},"rest":"https://alion.io/mcp/rest/get_company?id=4421755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftimfreeman-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftimfreeman-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftimfreeman-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/timfreeman-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftimfreeman-support-engineer"}]}