{"id":1317982,"url":"https://alion.io/job/timo-call-center","title":"Call Center","company":{"id":49439,"name":"Timo","domain":"timo.vn","url":"https://alion.io/company/timo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"C","score":63,"open_postings":13,"ghost_share":0.615,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2021-02-26T16:53:36Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-26T23:31:16Z","board_verified":false,"closed_at":null,"days_open":2041,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":2040},"description":"A day in your life might include (what you will be doing/ key responsibilities)\nFully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…\nResolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.\nOther major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…\nUse the corresponding etiquette on the telephone and other live channels to satisfy and please customers.\nProvide innovative offers to improve the quality service of Contact Center.\nEnsure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.\nTake part in building procedures and regulations for projects related to Contact Center.\nImplement tasks allocated by Contact Center Manager\nWhat we need from you (your skill and experience/ what you’ll bring to the team)\nHaving Financial Institution experience is a plus.\nExcellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.\nCandidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.\nWork in HCMC and desire to work in a newly established project with high pressure and productivity achievement.\nSound exciting? Get in touch today!\nTIMO is a fun smart bank for anybody wanting to become richer.","description_format":"text","description_chars":1552,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T20:12:47Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.087,"p_room":0.28,"age_days":2040,"expected_fill_days":21,"reasons":["conf:54","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/timo-call-center","json_url":"https://alion.io/job/timo-call-center.json","meta":{"generated_at":"2026-09-30T04:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3391,"day_limit":5000,"remaining_today":1609,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}