{"id":4014178,"url":"https://alion.io/job/tims-tecnico-helpdesk","title":"Técnico Helpdesk","company":{"id":4432561,"name":"TIMS","domain":"wearetims.com","url":"https://alion.io/company/we-are-tims","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Proxmox VE","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-10T04:23:39Z","employer_posted_date":null,"last_verified_at":"2026-11-10T04:23:39Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Técnico de Soporte Nivel 2 Inglés/EspañolDescripción del puesto:Buscamos un Técnico de Soporte Nivel 2 con sólidos conocimientos técnicos y capacidad de resolución para unirse a nuestro equipo global de TI. Si eres un profesional proactivo, con experiencia en entornos multicliente y te apasiona la infraestructura y la virtualización, ¡este puesto es para ti!\nEl rol se desempeña de forma 100% remota, trabajando en alineación directa con el huso horario de Madrid, España.\nHorario Habitual:Lunes a Viernes: 14:00h a 23:00h (Hora España).\nSistema de Guardias (Disponibilidad 24x7):La continuidad de nuestro servicio es fundamental. Por ello, el puesto requiere disponibilidad para realizar guardias alternas (dos semanas al mes).\nHorario de guardia: Lunes a viernes (de 17:45h a 8:00h España) semanales y fines de semana/festivos de Madrid (turnos de 24h).\nResponsabilidades en guardia: Soporte bilingüe (español/inglés), resolución de incidencias en servidores Windows/Linux, soporte de networking básico y atención de alertas SOC.\n¿Qué perfil buscamos?Idiomas: Inglés avanzado (indispensable para soporte técnico oral).\nExperiencia: Soporte a usuarios multicliente, multiplataforma y dominio de herramientas de ticketing.\nSistemas Operativos: Conocimientos avanzados en Microsoft, iOS y Android.\nMicrosoft 365: Administración básica (Exchange Online, Teams, Intune para despliegue de equipos).\nVirtualización: Experiencia con VMware, Proxmox o Hyper-V (gestión de hardware virtual, snapshots, etc.).\nServidores y Web: Administración de Windows Server, Linux (logs, Docker, hosting web).\nNetworking: Diagnóstico de red, conectividad, switching básico y VLANs.\nValorado: Conocimientos básicos en entorno SOC.\nLo que ofrecemos:Modalidad: Trabajo 100% Remoto.Honorarios profesionales: En USD a través de Ontop.\n¡Postúlate!Originally posted on Himalayas","description_format":"text","description_chars":1851,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-10T11:29:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T13:38:45Z"},"pay":null,"html_url":"https://alion.io/job/tims-tecnico-helpdesk","json_url":"https://alion.io/job/tims-tecnico-helpdesk.json","meta":{"generated_at":"2026-11-10T13:38:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4432561},"rest":"https://alion.io/mcp/rest/get_company?id=4432561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftims-tecnico-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftims-tecnico-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftims-tecnico-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tims-tecnico-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftims-tecnico-helpdesk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014178}},{"tool":"search_jobs","arguments":{"company":"wearetims.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014178},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}