Global Operations Specialist
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 10, 2026.
Join our Global Operations team as a Global Operations Specialist. In this role, you will provide dedicated support to users globally during the APAC timezone, handling complex and critical customer issues. You will investigate safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service. You will also collaborate closely with cross-functional partners and contribute to team initiatives to improve processes and operational efficiency.
Missions
- Provide dedicated support by handling complex and critical customer issues, investigating safety concerns, abuse reports, and escalated support cases.
- Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams to facilitate resolution.
- Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.
Profil recherché
- We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them)- Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you
- Strong ability to quickly understand, assess, and summarize complex cases
- Strong collaboration and teamwork skills
- Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders
- Excellent analytical and problem-solving skills, with sound judgment and attention to detail
- Highly adaptable and comfortable working in a fast-paced, dynamic environment
- Proven ability to manage multiple priorities and maintain high-quality work under pressure
- Demonstrated critical thinking skills and the ability to logically isolate and resolve issues
- Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices
- Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction
- A quick learner with a proactive and solutions-oriented mindset
- Technically savvy, with the ability to navigate systems and troubleshoot issues effectively
- At least 2 years of experience in a customer experience facing role
- Passion for helping people and creating positive user experiences
- Outstanding time management and prioritization skills
- Basic working knowledge of Zendesk