{"id":2209396,"url":"https://alion.io/job/tinder-global-operations-specialist","title":"Global Operations Specialist","company":{"id":1763525,"name":"Tinder","domain":"tinder.com","url":"https://alion.io/company/tinder-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T00:17:22Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T14:00:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join our Global Operations team as a Global Operations Specialist. In this role, you will provide dedicated support to users globally during the APAC timezone, handling complex and critical customer issues. You will investigate safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service. You will also collaborate closely with cross-functional partners and contribute to team initiatives to improve processes and operational efficiency.\nMissions\nProvide dedicated support by handling complex and critical customer issues, investigating safety concerns, abuse reports, and escalated support cases.\nCollaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams to facilitate resolution.\nContribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.\nProfil recherché\n - We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them)- Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you\n- Strong ability to quickly understand, assess, and summarize complex cases\n- Strong collaboration and teamwork skills\n- Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders\n- Excellent analytical and problem-solving skills, with sound judgment and attention to detail\n- Highly adaptable and comfortable working in a fast-paced, dynamic environment\n- Proven ability to manage multiple priorities and maintain high-quality work under pressure\n- Demonstrated critical thinking skills and the ability to logically isolate and resolve issues\n- Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices\n- Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction\n- A quick learner with a proactive and solutions-oriented mindset\n- Technically savvy, with the ability to navigate systems and troubleshoot issues effectively\n- At least 2 years of experience in a customer experience facing role\n- Passion for helping people and creating positive user experiences\n- Outstanding time management and prioritization skills\n- Basic working knowledge of Zendesk","description_format":"text","description_chars":2752,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dating & Relationships"],"lifecycle":[{"event":"open","at":"2026-10-10T01:33:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/tinder-global-operations-specialist","json_url":"https://alion.io/job/tinder-global-operations-specialist.json","meta":{"generated_at":"2026-10-12T15:52:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763525},"rest":"https://alion.io/mcp/rest/get_company?id=1763525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftinder-global-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftinder-global-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftinder-global-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tinder-global-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftinder-global-operations-specialist"}]}