{"id":2722370,"url":"https://alion.io/job/tines-professional-services-engineer-ii","title":"Professional Services Engineer II","company":{"id":1934,"name":"Tines","domain":"tines.com","url":"https://alion.io/company/tines","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":118000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Canva","optional":false},{"name":"Intercom","optional":false},{"name":"Tines","optional":false}],"status":"live","first_seen_at":"2026-10-16T12:38:13Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T12:21:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Tines is the intelligent workflow company that powers some of the world's most important workflows. \nTines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.\nTines 3B, launched in 2026, is the next generation of Tines - a single, secure environment for every team’s apps, agents and automations.\nAs an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. \nAt Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.\nAs a key member of our Customer Success organization, the Professional Services Engineer serves as a technical authority in the Tines platform, specializing in integrating and optimizing workflow automation solutions across customer enterprises.\nIn this role, you will guide customers through scoping out automation Stories to suit their individual requirements and design, build, & deploy these solutions in the customer tenant. These Stories will be instrumental in kick-starting the customer’s automation journey and ensuring that they and their team feel the benefits of smart, secure workflows.\nYou will partner with our Engagement Management and Project Management Teams to align on project goals and timelines, guaranteeing that client implementations are successful and meet predefined success criteria.\nProfessional Services Engineers at Tines engage with cross-functional teams including Product, Engineering, Sales, and Labs. This collaboration ensures that our service offerings and product enhancements align well with evolving customer requirements. The ideal candidate for this role will be deeply committed to enhancing customer productivity through advanced automation solutions, leveraging their technical expertise to transform client operations without the necessity for manual coding.\nThis role reports to the Senior Manager, Professional Services Engineering who is based in Boston, Massachusetts.\nWhat you will be doing:\nShape the future of our Professional Services organization and contribute to the development of processes and procedures.\nTackle challenging Story and workflow builds to power our customers’ most important workflows.\nScope automation Stories based on customer requirements, identifying any blockers and research areas needed.\nAnalyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.\nIdentify and highlight what is, and what isn’t, suitable for an automation workflow.\nWork with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.\nDemonstrate Stories and workflows to illustrate concepts and ideas to the customer, including wire-framing out Stories and workflows live on calls with customers.\nDesign and develop Automation Stories and workflows in the customer Tines tenant, connecting tools together using their APIs.\nPartner closely with customers to ensure that the Stories and workflows meet their requirements and provide guidance on test plans.\nReview and suggest optimizations for customer stories and workflows.\nDeliver documented, production-ready stories and workflows to customers and ensure the customer is set up for success in maintaining those long-term.\nAct as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.\nAdvocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.\nWhat you bring with you:\n5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions.\nStrong customer-facing skills and experience.\nA passion for becoming an expert in a Tines.\nProficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.\nExperience interpreting and applying API documentation.\nExperience with a range of API authentication methods including OAuth2 and JWT.\nExperience using and troubleshooting APIs to connect to a variety of security and/or IT tools.\nPassionate about supporting our customers and helping them automate their repetitive and manual workflows.\nAt Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot - but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.\nTines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.\n[redacted]","description_format":"text","description_chars":5526,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Security Operations","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-16T15:17:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tines-professional-services-engineer-ii","json_url":"https://alion.io/job/tines-professional-services-engineer-ii.json","meta":{"generated_at":"2026-10-17T14:02:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1934},"rest":"https://alion.io/mcp/rest/get_company?id=1934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftines-professional-services-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftines-professional-services-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftines-professional-services-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tines-professional-services-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftines-professional-services-engineer-ii"}]}