{"id":1248319,"url":"https://alion.io/job/tipalti-customer-success-manager","title":"Customer Success Manager","company":{"id":7347,"name":"Tipalti","domain":"tipalti.com","url":"https://alion.io/company/tipalti","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77600,"max":97000,"currency":"CAD","period":"year","gross":null,"usd_annual":68623},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Jira","optional":true},{"name":"PHP","optional":true},{"name":"Salesforce","optional":true},{"name":"WordPress","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-16T18:48:37Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-27T01:11:53Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify and scale customers to drive growth within a segment of over 1,000 customers. Your focus will be leveraging tools and technology to identify expansion and growth opportunities within the scaled book of business. In this role, you will be proactive, set benchmarks and milestones, present business reviews, advocate for product solutions, review product usage, discuss feedback, and make suggestions to improve the overall customer experience.\nWhy join Tipalti?\nTipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.\nAt Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. \nIn this role, you will be responsible for:\nWork in a pooled specialized team within the Scaled segment to drive growth and expansion through cross-sells and upsells\nBring an AI-forward mindset to the role, including adopting AI-powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your customers how AI can support their business goals. \nScale high-growth accounts to higher-touch models\nIdentify customer business changes (acquisitions, recent funding, mergers) to uncover expansion opportunities\nUse data to identify customer usage trends within your book of business\nBecome an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers\nCreating advocates, drive brand loyalty and customer satisfaction\nWork closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and act on feedback to drive collaboration and adoption.\nBringing an AI forward mindset to the role including adopting AI powered tools to scale account coverage, surface insights, and streamline workflows, while modeling for your portfolio how AI can be applied to their own business goals. \nAbout you\n2+ years of customer success or account management experience, preferably in the Fintech space\nPrevious Sales role or quota-carrying sales-adjacent experience is a plus\nDemonstrated, hands-on use of AI tools in your day-to-day work to streamline workflows\nExperienced with a one-to-many model with a high-volume ticketing queue \nERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytics reporting, and CSM tool experience is a plus\nStrong understanding of the fintech industry and our products/services\nExceptional communication and interpersonal skills\nHighly organized with excellent oral and written communication skills\nHigh level of enthusiasm, initiative, commitment, and professionalism\nAbility to build compelling value-driven client facing presentations\nAbility to gather complex requirements and work with a team to design a solution\nAbility to engage with all levels in an organization from the CEO, CFO, Accountant, etc.\nThorough knowledge of basic accounting procedures and principles. CPA/Accounting experience preferred.\nRelevant accounting certification (part or fully qualified), including but not limited to CPA, ACA, ACCA, or CIMA\nThorough knowledge of basic accounting procedures and principles is a bonus\nOur benefits package includes:\nHybrid working model that requires you to be in office Monday, Tuesday, and Thursday\nCompetitive salary and stock options\nMatching RRSP\nExtended benefits, Employee Assistance Program, life insurance, AD&D, LTD\n15 days of PTO\nSubsidized lunch on office days\nFresh fruit, snacks & drinks in office\nDog-friendly office\nConveniently located close to transit\nPhone/internet allowance \nRegular company-wide social events\nMultiple ERG groups celebrating our diversity and creating an inclusive culture\nBase Salary Range: $77,600 - $97,000 CAD annually.\nBonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.\nExpected Total Compensation: $85,360 - $106,700 CAD annually (includes base salary plus target bonus/commission).\nThe compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.\nOur Mission\nOur mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.\nTipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it\" - a mission to which we are constantly committed.\nAccommodations\n Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.\nAs an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to  for assistance.\nAI Use \n We may use artificial intelligence and automated systems (collectively \"AI\") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact .\nPrivacy\n We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:\n\nJob Candidate Privacy Notice | Tipalti\nwww.tipalti.com/privacy/job-candidate-privacy-notice/","description_format":"text","description_chars":8071,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Life insurance","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-25T18:11:46Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.789,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":68623,"is_top_pay":true},"html_url":"https://alion.io/job/tipalti-customer-success-manager","json_url":"https://alion.io/job/tipalti-customer-success-manager.json","meta":{"generated_at":"2026-09-27T02:32:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2271,"day_limit":5000,"remaining_today":2729,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}