{"id":1080342,"url":"https://alion.io/job/titan-group-ready-mix-concrete-dispatch-supervisor","title":"Ready Mix Concrete Dispatch Supervisor","company":{"id":1547524,"name":"TITAN Group","domain":"titanmaterials.com","url":"https://alion.io/company/titan-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Deerfield Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4013},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T20:00:32Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-21T19:58:39Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Overview\nTitan Florida LLC is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan Florida is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete, and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity, and connect society.\nTitan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatch Supervisor in our Deerfiled Beach, FL office. This exempt position will report directly to the Customer Servie Ready Mix Dispatch Manager.\nThe Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.\nThe Dispatch Supervisor plays a critical leadership role in balancing customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels.\nResponsibilities\nOperational Leadership\nSupervise and support daily dispatch operations across assigned plants/regions.\nEnsure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.\nMonitor real-time order fulfillment and adjust dispatch plans as needed.\nOversee start-of-day planning and end-of-day reconciliation processes.\nManage driver wash-out decisions in coordination with system recommendations and operational needs.\nEnsure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.\nTeam Leadership & Development\nDirectly supervise dispatchers and/or customer service representatives.\nConduct performance reviews, coaching sessions, and ongoing development conversations.\nLead daily huddles focused on safety, service levels, and performance metrics.\nSupport onboarding and training of new team members.\nPromote a culture of accountability, professionalism, and collaboration.\nCustomer Service Excellence\nEnsure high levels of customer satisfaction through proactive communication.\nSupport resolution of escalated service issues.\nCollaborate with Sales and Operations to manage high-priority placements and large pours.\nMonitor call center performance metrics including service level, response times, and abandoned calls.\nReinforce customer-focused behaviors across the team.\n Performance Management & KPIs\nMonitor and analyze key operational metrics, including:\nOn-Time Delivery (OTD)\nCubic Yards per Driver Hour (CY/DH)\nLost Loads\nTruck Turn Time\nDriver Productivity\nCall Center Service Levels\nIdentify trends and implement process improvements.\nPrepare reports and dashboards for leadership review.\nSupport continuous improvement initiatives and digital optimization tools.\n Cross-Functional Coordination\nPartner closely with:\nPlant Managers\nOperations Managers\nSales Managers\nQuality Control\nFleet Maintenance\nParticipate in planning meetings for large placements.\nSupport implementation of technology platforms (dispatch systems, telematics, optimization tools).\nAlign dispatch decisions with company safety, financial, and operational goals.\nSafety & Compliance\nReinforce safety-first culture in all dispatch decisions.\nEnsure compliance with DOT regulations, driver hours, and company policies.\nSupport incident review and root cause analysis when applicable.\nQualifications\nEducation & Experience\nHigh school diploma required; Bachelor’s degree preferred.\n3-5+ years of experience in ready-mix concrete dispatch or logistics.\n1-3+ years of supervisory or leadership experience preferred.\nExperience managing multi-plant or high-volume dispatch operations strongly preferred.\nCore Competencies\nStrong operational decision-making\nHigh sense of urgency and situational awareness\nAdvanced problem-solving skills\nData-driven mindset\nClear and concise communication\nConflict resolution\nLeadership and coaching ability\nAbility to perform under pressure in fast-paced environment\nStrong organizational skills\nTitan Florida is committed to providing Equal Employment Opportunity (EEO) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a Disabled Veteran, Three-Year Recently Separated Veteran, Armed Forces Service Medal Veteran, Active Duty Wartime or Campaign Badge Veteran, or other protected status.","description_format":"text","description_chars":5018,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Process Manufacturing","Construction"],"lifecycle":[{"event":"open","at":"2026-09-20T20:00:32Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.45,"age_days":30,"expected_fill_days":16,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/titan-group-ready-mix-concrete-dispatch-supervisor","json_url":"https://alion.io/job/titan-group-ready-mix-concrete-dispatch-supervisor.json","meta":{"generated_at":"2026-10-21T23:29:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1547524},"rest":"https://alion.io/mcp/rest/get_company?id=1547524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftitan-group-ready-mix-concrete-dispatch-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftitan-group-ready-mix-concrete-dispatch-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftitan-group-ready-mix-concrete-dispatch-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/titan-group-ready-mix-concrete-dispatch-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftitan-group-ready-mix-concrete-dispatch-supervisor"}]}