{"id":4253298,"url":"https://alion.io/job/titan-machinery-it-support-analyst","title":"IT Support Analyst","company":{"id":2021956,"name":"Titan Machinery","domain":"titanmachinery.com","url":"https://alion.io/company/titanmachinery-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fargo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:10:51Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:40:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nTitan Machinery is looking for a customer-focused and technology-driven IT Support Analyst to provide first-level technical support to employees across the organization. In this role, you will troubleshoot hardware, software, mobile devices, networking issues, and business applications while helping ensure our team members have the technology they need to be successful.\nResponsibilities\nProvide first-level technical support to employees via phone, remote assistance, and in-person support.\nTroubleshoot and resolve hardware, software, network, and system-related issues.\nSupport and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.\nConfigure, deploy, repair, and track company technology assets.\nSupport Microsoft 365 applications, VoIP phone systems, mobile device plans, printing solutions, and shipping software.\nDocument support requests, resolutions, and technical procedures within the help desk system.\nContribute to and maintain the IT knowledge base to improve support efficiency.\nAssist with basic administration and monitoring of data center hardware and software.\nCollaborate effectively with IT team members and business stakeholders.\nTravel to regional locations as needed to install, configure, and support technology equipment.\nParticipate in an on-call support rotation.\nFollow all company safety policies and procedures.\nPerform additional duties as assigned.\nQualifications\nRequired:\nAssociates degree in Business or IT or 2 years’ work related and/or related military experience\nAbility to handle and resolve interpersonal conflict\nAbility to perform in a fast-paced, stressful work environment\nAbility to respond quickly, accurately, and professionally to demands and requests from customers and employees\nAbility to manage multiple requests simultaneously, and prioritize work based on severity\nAbility to travel on a limited basis, with overnights included, and work flexible hours\nExemplifies Titan Machinery’s Core Values\nKeen attention to detail, high level of initiative, and the ability to work independently\nAbility to work effectively within groups and individually\nAbility to work with minimal supervision\nEffective time management and multi-tasking\nExcellent customer service skills both in person and over the phone\nExcellent written and verbal communication skills\nExperience with Microsoft Office, Active Directory, Windows Operating Systems\nStrong analytical and problem-solving skills\nPreferred:\nBachelor’s degree in Business or IT, or 4 years’ work related and/or related military experience, or equivalent combination of education and experience \nNetwork skills and experience including TCP/IP; DHCP, DNS, Domains, Active Directory\nNetwork + Certification or equivalent experience/knowledge\nTitan Machinery provides a generous total compensation package including the following:\nComprehensive Health and Dental Coverage\n\nHSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery\n8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours \n401(k) with company matching on your FIRST DAY of employment \n100% Paid Pregnancy-Related Leave and Parental Bonding\nAdditional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more! \nAdditional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter \nPerformance-based incentives \nLearn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits\nTitan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. 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