{"id":1548977,"url":"https://alion.io/job/titan-os-process-manager-itil-release-governance","title":"Process Manager (ITIL & Release Governance)","company":{"id":689008,"name":"Titan OS","domain":"titanos.tv","url":"https://alion.io/company/titanos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T23:16:38Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T20:10:37Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Is this you?\nTitan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you!\nOur platform combines content discovery and advertising technology in one solution, helping leading TV brands unlock greater value. Titan OS powers devices from major brands including Philips, AOC and JVC, reaching millions of viewers across Europe and LATAM. Titan OS is also powering free premium FAST Channels on selected SONY Android TVs.\nOver the last two years, Titan OS has grown revenue 10x and attracted leading investors, including Highland Europe and Mangrove.\nAt TitanOS, we live by three core values:\nMake things happen - We take ownership, move fast, and deliver impact.\nNo ego - We collaborate with respect and humility to reach shared goals.\nShow genuine passion - We love what we do and never stop learning.\nCulture and environment are at the heart of our ethos. If the above resonates with you, keep reading because we believe you could be a perfect addition to our incredible team!\nRole overview:\nWe are seeking a highly structured, Process Manager to oversee, govern, and continuously improve our operational workflows. In this role, you will bridge the gap between development, quality assurance, and operations as the guardian of the process.\nThe ideal candidate is deeply process-oriented, possesses strong ITIL framework knowledge, and understands how a piece of code safely moves from a QA testing environment into a live production deployment. This role is a perfect stepping stone for a senior specialist looking to eventually transition into a Service Delivery Manager (SDM) career path.\nKey responsibilities:\n1. Process Ownership & ITIL Governance\nOwn, manage, and continuously optimize core ITIL processes, ensuring alignment with business goals.\nMonitor process compliance across cross-functional teams and identify bottlenecks or areas for automation and improvement.\nDefine, track, and report on process KPIs and SLA metrics to senior leadership and SDMs.\n2. Release & Deployment Management\nGovern the Release and Deployment lifecycle, ensuring all changes are deployed with minimal risk and zero disruption to live services.\nCoordinate with engineering and infrastructure teams to plan, schedule, and control the movement of releases across different environments.\nLead Release Readiness reviews and Post-Implementation Reviews (PIR) to ensure continuous learning.\n3. QA Testing Phase Alignment\nAct as the process gatekeeper between QA and Operations; you must understand the core mechanics of the QA testing phase (e.g., Regression, UAT, Sanity checks) to validate that entrance/exit criteria are strictly met before deployment.\nEnsure test results, bug logs, and sign-offs are properly documented and compliant with operational standards.\nRequirements\nWhat makes you a great fit:\n3-5 years of experience in IT Process Management, Change Management, Release Management, or a closely related operational role (This is a mid-to-senior level role; independent execution is expected).\nProven track record of working within complex, multi-environment IT landscapes.\nStrong ITIL knowledge is mandatory. Having an ITIL 3 or 4 Foundation or Specialist Certificate is highly preferred and a major advantage.\nDeep understanding of the Release & Deployment Management process (CI/CD concepts, rollback strategies, environment management).\nClear understanding of the QA Lifecycle. You don't need to write test cases, but you must know what a successful testing phase looks like and how to audit it.\nProficient with ITSM and workflow tools (e.g., Jira, Confluence, ServiceNow).\nStrictly Process-Oriented: You naturally look at problems through the lens of workflows, documentation, and repeatable structures.\nAssertive Communication: Ability to say \"No\" to a deployment if the process gatekeeping criteria (QA sign-off, documentation) are not met.\nHigh diplomacy skills to successfully collaborate with developers, QA engineers, customers and business stakeholders.\nBenefits\nReasons to apply:\nCentrally located office in the heart of Barcelona, with public transportation nearby\nCompetitive compensation\nPrivate health insurance\nFriendly, diverse, and international work environment\nOpportunity to work outside of your comfort zone and develop professionally in an exciting and fast-growing CTV industry.\nChange the future of TV! A unique opportunity to join a well-funded, high-growth company in the early stages to help shape a product/business that will impact millions.\nIf you're excited about this position, don’t hesitate to apply. We’re waiting for you to join us! And if you want to know more about us, follow us onLinkedIn !","description_format":"text","description_chars":4699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-30T23:16:38Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.541,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/titan-os-process-manager-itil-release-governance","json_url":"https://alion.io/job/titan-os-process-manager-itil-release-governance.json","meta":{"generated_at":"2026-10-20T21:46:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689008},"rest":"https://alion.io/mcp/rest/get_company?id=689008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftitan-os-process-manager-itil-release-governance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftitan-os-process-manager-itil-release-governance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftitan-os-process-manager-itil-release-governance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/titan-os-process-manager-itil-release-governance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftitan-os-process-manager-itil-release-governance"}]}