{"id":2445506,"url":"https://alion.io/job/titan-professional-resources-it-support-specialist","title":"IT Support Specialist","company":{"id":2314927,"name":"TITAN PROFESSIONAL RESOURCES","domain":"titanprojobs.com","url":"https://alion.io/company/titanprojobs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T00:03:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Titan Professional Resources is seeking a Support Specialist / Asset and Inventory Control to join one of our clients in Oklahoma City. This position is responsible for managing IT assets and inventory throughout their lifecycle while providing first-level technical support to end users. The ideal candidate will have experience with hardware tracking, device deployment, and troubleshooting Windows-based systems, along with strong attention to detail and a customer-focused mindset. This role requires effective communication skills and the ability to explain technical information clearly to employees across various departments.\nResponsibilities\nReceive, tag, track, and reconcile IT hardware and equipment.\n\nMaintain accurate asset records throughout the equipment lifecycle, including deployment, relocation, and decommissioning.\n\nConduct inventory audits and reconciliations to ensure accuracy and compliance with internal policies.\n\nCoordinate with IT, procurement, and other departments regarding asset acquisition, deployment, and tracking.\n\nProvide first-level technical support for desktops, laptops, printers, scanners, and other peripherals.\n\nTroubleshoot hardware and software issues involving Microsoft Office, Cerner EMR, Citrix, and other Windows-based applications.\n\nSupport device imaging, deployment, and Mobile Device Management (MDM) processes.\n\nTroubleshoot Zebra scanners and Windows-based applications.\n\nDocument support activities, resolve technical issues, and escalate unresolved requests as needed.\n\nMaintain document control and follow ISO 9001 standards, departmental goals, and corrective action procedures.\n\nProvide professional, customer-focused technical support to employees across various departments.\n\nQualifications\n1-2 years of experience in IT desktop support, technical field support, or a related role.\n\nFamiliarity with desktop and laptop hardware, device setups, and peripheral troubleshooting.\n\nExperience with MDM-managed devices; Microsoft Intune experience preferred.\n\nFamiliarity with hardware imaging and device deployment.\n\nExperience troubleshooting Zebra scanners and Windows applications.\n\nStrong attention to detail, organizational, recordkeeping, and communication skills.\n\nAbility to manage multiple requests, prioritize tasks, and meet deadlines.\n\nAbility to communicate technical information clearly to both technical staff and nontechnical users.\n\nUnderstanding of ISO 9001, departmental goals and objectives, document control, and corrective action procedures.\n\nPreferred Qualifications\nExperience with IT asset management or service management systems, such as ServiceDesk or WASP.\n\nFamiliarity with configuration management databases (CMDBs), hardware lifecycle processes, software licensing, and inventory audits.\n\nRelevant training or certifications in IT service management, asset management, or desktop support.","description_format":"text","description_chars":2881,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T13:24:29Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.428,"p_room":0.75,"age_days":12,"expected_fill_days":13,"reasons":["conf:5","agency","velocity","win:late","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/titan-professional-resources-it-support-specialist","json_url":"https://alion.io/job/titan-professional-resources-it-support-specialist.json","meta":{"generated_at":"2026-10-24T13:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2314927},"rest":"https://alion.io/mcp/rest/get_company?id=2314927"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftitan-professional-resources-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftitan-professional-resources-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftitan-professional-resources-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/titan-professional-resources-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftitan-professional-resources-it-support-specialist"}]}