{"id":3831774,"url":"https://alion.io/job/titan-professional-resources-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2314927,"name":"TITAN PROFESSIONAL RESOURCES","domain":"titanprojobs.com","url":"https://alion.io/company/titanprojobs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:17:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Titan Professional Resources is seeking a Technical Support Specialist to join one of our clients. This role will provide technical assistance and troubleshooting support to users of the company's mobile and desktop Hailtrace applications. The ideal candidate is customer-focused, technically proficient, and able to communicate solutions effectively while collaborating with internal teams to improve the overall user experience.\nResponsibilities:\nProvide technical support to users by addressing inquiries, troubleshooting issues, and assisting with software navigation.\n\nDiagnose and resolve technical issues related to the company's SaaS platform, escalating complex issues to the appropriate internal teams when necessary.\n\nDocument common issues, resolutions, and troubleshooting procedures to improve support efficiency.\n\nCommunicate recurring issues, user feedback, and potential software enhancements to product and development teams.\n\nFollow up with users regarding open support tickets, provide status updates, and ensure issues are resolved in a timely manner.\n\nManage multiple support requests while prioritizing tasks and maintaining accurate documentation.\n\nQualifications:\nPrevious experience in technical support, preferably within a software, SaaS, or technology-focused environment.\n\nStrong technical aptitude and ability to quickly learn software products, features, and workflows.\n\nExcellent problem-solving and analytical skills, including the ability to identify root causes and determine when to escalate issues.\n\nStrong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.\n\nExcellent customer service skills with a patient, professional, and empathetic approach.\n\nStrong attention to detail, time management, and organizational skills.\n\nAbility to collaborate with internal teams and adapt to changing priorities.\n\nCommitment to continuous learning and improving technical support 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