{"id":2955169,"url":"https://alion.io/job/titan-security-group-security-assistant-account-manager-4","title":"Security Assistant Account Manager","company":{"id":2666979,"name":"Titan Security Group","domain":"titan-security.com","url":"https://alion.io/company/titan-security-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T18:31:05Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T05:25:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!\nThe Assistant Account Manager supports the overall safety and security of the facility, its staff, and its visitors. They assist in managing and supervising security personnel, ensuring compliance with policies and procedures, and responding to incidents or emergencies. This role also involves coordinating security operations, investigations, overseeing access control, monitoring surveillance systems, and maintaining strong relationships with museum staff, visitors, and external partners. The Assistant Account Manager helps implement strategies to protect exhibits, assets, and people while fostering a safe and welcoming environment.\nKey Responsibilities:\nBuild, strengthen, and maintain effective relationships with both clients and employees.\nFoster a positive working environment by treating staff with respect.\nReport operational matters directly to the Portfolio Manager and/or senior management.\nSupervise and managing a team of security officers, including scheduling, payroll, training, coaching, development, and ongoing support.\nPromptly escalate officer call-offs, tardiness, and emergencies to ensure contractual obligations with clients are met.\nOversee the placement and training of security officers in coordination with Titan’s Portfolio Managers to ensure all client sites are staffed with properly qualified personnel.\nAssist with coordinating scheduling for special events and additional coverage requests.\nAttend and actively participate in weekly operational meetings.\nCreate, collect, track, and generate reports on incidents.\nCoordinate necessary support services to manage the client site effectively, meeting financial and operational goals while delivering excellent customer service.\nUnderstand and enforce specific and general post instructions for all assigned posts, including emergency and additional instructions as required by clients.\nAccurately document reported data such as call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.\nProvide exceptional customer service to all parties encountered while on duty.\nResponsible for tracking company equipment in the field including technology, etc. and ensuring company equipment is utilized in accordance with applicable policies.\nStays current on federal, state and local CBA guidelines relative to our services.\nSupports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients.\nPrepare correspondence and memos as needed\nPerform other duties as assigned.\nPreferred Qualifications:\nDemonstrated work history showing progressive security and customer service responsibilities, with emphasis on supervisory experience. Must have a working knowledge of security services operational functions.\nAdvanced computer and technology skills, particularly as they relate to physical security operations.\nEducation and/or Experience: Bachelor’s Degree preferred. 2-5 years of management experience working in the security services industry with a large remote hourly workforce.\nCertificates, Licenses, Registrations: Ability to obtain a valid PERC.\nLanguage Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.\nComputer Skills: Must be proficient with Microsoft Office \nOther Qualifications: Required skills include excellent interpersonal and written/verbal communication skills, excellent computer skills and ability to organize and manage multiple priorities. Experience with workforce management systems and scheduling systems preferred. Ability to pass pre-employment drug screen and criminal background check.\nPhysical Demands: Standard office environment. Must be able to stand for an extended time, walk, climb stairs. Patrols and regular check-ins with posted staff is required.\nSalary & Benefits: Base salary $75K plus bonus based upon meeting specific KPIs, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion.\nEOE M/F/D/V","description_format":"text","description_chars":4981,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services"],"lifecycle":[{"event":"open","at":"2026-10-20T21:19:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/titan-security-group-security-assistant-account-manager-4","json_url":"https://alion.io/job/titan-security-group-security-assistant-account-manager-4.json","meta":{"generated_at":"2026-10-23T07:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2666979},"rest":"https://alion.io/mcp/rest/get_company?id=2666979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftitan-security-group-security-assistant-account-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftitan-security-group-security-assistant-account-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftitan-security-group-security-assistant-account-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/titan-security-group-security-assistant-account-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftitan-security-group-security-assistant-account-manager-4"}]}