{"id":747875,"url":"https://alion.io/job/titan-security-group-security-support-specialist","title":"Security Support Specialist","company":{"id":2666979,"name":"Titan Security Group","domain":"titan-security.com","url":"https://alion.io/company/titan-security-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-11T13:51:05Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-09T10:07:58Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!\nResponsibilities of the Security Support Specialist include, but are not limited to:\nGreet and assist employees and vendors, in a friendly and efficient manner, leaving a positive first impression.\nMonitor emails and phone correspondence to requests and inquiries appropriately.\nMonitor and manage physical security work order system and fulfill and response appropriately or redirect work order tickets to appropriate service group.\nAct as a primary resource for employees and vendor physical access badge requests or related questions\nManagement of the employee and visitor badging/ID system/software (creation/termination/data entry/etc.).\nRespond to incidents including property emergencies.\nMaintain clear, accurate logs pertaining to key management, access badges and field IDs.\nPrepare and distribute reports.\nTake ownership of the workspace to ensure cleanliness and comfort.\nProvide excellent Customer Service to all parties encountered while on duty.\nProvide assistance with administrative duties and special projects as needed.\nAbility to stand/sit/walk for extended periods of time\nRequired Qualifications of Physical Security Support Specialist:\nEducation and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment in a front desk/admin role or directly related experience. Must be at least 20 years of age.\nCertificates, Licenses, Registrations: Ability to acquire and maintain a valid Wisconsin PSP, including state accredited training requirements.\nLanguage Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.\nComputer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).\nDetail-Orientated Skills: Attention to detail, organizing tasks, ability to multi-task, analytical skills, accuracy of work\nOther Qualifications: Ability to pass a pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Valid Driver's License in good standing.\nPhysical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.\nSalary & Benefits: Compensation is between $21.00-$23.00 / hour plus paid time off and paid holidays. Disability and dental benefits are provided and eye care is also available. To obtain initial eligibility, you must first have three (3) months of contributions made on your behalf. 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