{"id":694342,"url":"https://alion.io/job/titan-security-group-service-manager","title":"Service Manager - Security Systems Integration","company":{"id":2666979,"name":"Titan Security Group","domain":"titan-security.com","url":"https://alion.io/company/titan-security-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T20:10:43Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T22:32:10Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!\nTitan is seeking a highly technical, hands-on Service Manager to lead and elevate our electronic security service operations in Chicago.\nThis role represents a strategic evolution-upgrading a traditional service coordination function into a technical leadership position. As Titan rapidly expands its security integration and technology-driven footprint, you will play a pivotal role in building a scalable, high-performing service organization capable of supporting complex, enterprise-level integrated security systems.\nWhat Makes This Role Unique\nStrategic Impact: Transform and elevate our service department into a true technical center of excellence.\n\nGrowth Leadership: Build, mentor, and expand a high-caliber team as service demand continues to surge.\n\nDriver of Success: Directly influence client retention, system performance, and recurring service revenue.\n\nNational Platform: Enjoy local operational autonomy backed by the stability and growth of a national brand.\n\nKey Responsibilities\n1. Technical Leadership (Primary Focus)\nServe as the resident technical authority across access control, video surveillance (CCTV/VMS platforms), and integrated low-voltage systems.\n\nProvide high-level escalation support and direct guidance for complex field troubleshooting and system failures.\n\nEnsure the field and support teams are trained and equipped to manage enterprise, multi-site client environments.\n\n2. Service Operations & Delivery\nLead day-to-day service operations to ensure exceptional responsiveness, efficiency, and execution quality.\n\nOversee scheduling, dispatching, and prioritization for reactive service calls and preventative maintenance schedules.\n\nStandardize and optimize operational workflows, service-level agreements (SLAs), and escalation protocols.\n\n3. Team Building & Mentorship\nDirectly lead, coach, and develop a multidisciplinary team:\nService Coordinators (dispatch & scheduling)\n\nField Service Technicians\n\nSoftware & System Support Resources\n\nRecruit top talent and build technical training programs to continuously elevate team capability and service consistency.\n\n4. Client Experience & Recurring Revenue\nAct as the executive escalation point for key enterprise accounts, ensuring rapid issue resolution and high client satisfaction.\n\nBuild, expand, and manage robust Preventative Maintenance (PM) programs and service contracts.\n\nPartner with Account Managers to identify system upgrade, expansion, and recurring revenue opportunities.\n\n5. Cross-Functional Operations & Analytics\nCoordinate with Project Management and Installation teams for seamless project-to-service handoffs.\n\nProvide practical feedback to engineering and sales teams to improve overall system design and long-term serviceability.\n\nTrack and report on core KPIs, including response/resolution times, technician utilization, and client satisfaction metrics.\n\nQualifications\nRequired\n5-10+ years of hands-on technical experience in electronic security systems, low-voltage systems, or security systems integration.\n\nProven Leadership: Experience managing field service technicians, dispatchers, or technical support teams.\n\nDeep System Expertise: Advanced technical proficiency with enterprise Access Control (e.g., LenelS2, Genetec, Software House) and VMS platforms.\n\nStrong diagnostic, operational management, and verbal/written communication skills.\n\nPreferred\nExperience scaling service operations within a multi-site or fast-growing environment.\n\nTop-tier manufacturer certifications (e.g., Lenel, Genetec, Avigilon, Software House).\n\nStrong understanding of network infrastructure, IP protocols, and IT foundations.\n\nHands-on experience with modern field service management (FSM) software and CRM ticketing systems.\n\nThe Ideal Candidate Profile\nYou are a technical authority first, operator second -someone who deeply understands the architecture of modern integrated security systems and knows how to lead a team to support them at scale. You don't just manage tickets; you build systems, empower people, and deliver an elevated client experience that fuels long-term organizational growth.\nCompensation & Benefits\nBase Salary: $130,000 - $160,000 per year\n\nPerformance-Based Bonus: Additional annual incentive potential\n\nHealth & Wellness: Comprehensive Medical, Dental, Vision, and Life Insurance\n\nRetirement: 401(k) plan with company match\n\nTime Off: Generous Paid Time Off (PTO) package and paid holidays\n\nCareer Path: Ongoing leadership and advancement opportunities within a high-growth national platform\n\nReady to Build Titan’s Service Center of Excellence?\nApply Today or submit your resume directly to .\nTitan is an Equal Opportunity Employer (EOE/M/F/D/V).","description_format":"text","description_chars":5484,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services"],"lifecycle":[{"event":"open","at":"2026-09-11T01:41:33Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.608,"p_room":0.36,"age_days":60,"expected_fill_days":38,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/titan-security-group-service-manager","json_url":"https://alion.io/job/titan-security-group-service-manager.json","meta":{"generated_at":"2026-10-19T01:21:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2666979},"rest":"https://alion.io/mcp/rest/get_company?id=2666979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftitan-security-group-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftitan-security-group-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftitan-security-group-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/titan-security-group-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftitan-security-group-service-manager"}]}