IT Engineer

Join Titan Wealth's growing Technology team as an IT Support Engineer and play a key role in supporting a fast-paced, ambitious business undergoing significant growth and transformation.

This is far more than a traditional service desk position. You'll be the go-to expert for colleagues across the business, providing 1st and 2nd line support while working with modern Microsoft technologies including Microsoft 365, Entra ID, Intune and Active Directory. Working closely with a collaborative team of engineers across the UK and internationally, you'll have the opportunity to make a real impact from day one, contribute to business-critical initiatives, and develop your career within one of the UK's fastest-growing wealth management firms.

We're looking for someone who thrives in a busy environment, enjoys solving complex technical challenges, takes ownership, and genuinely enjoys helping people.

Job responsibilities

• Offering IT services & support over telephone, email, remote, but mostly face-to-face.
• As needed to assist the migration team to onboard new companies acquired into the group M365 tenant.
• Using ServiceDesk+ for logging, monitoring, and managing tickets.
• Work closely with users from all global offices to resolve issues, keeping users informed/updated and escalate where appropriate.
• Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability, and resilience.
• Build and maintain corporate PCs and laptops, keeping adequate spares-levels (inventory).
• Administration of starters and leavers, getting quotes and placing orders (procurement).
• Guide and support users in following group IT standards, policies & procedures.
• Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
• Contribute to and maintain documentation for processes and procedures.
• The role may involve occasional travel in the UK to different sites.
• Ahere to consumer duty.

Education and requirements

• 5+ years’ experience with desktop support in Microsoft environment
• Excellent English communication skills, comfortable in high engagement environment.
• A+ PC technician / N+, MD100, MD101 certifications are advantageous.
• Decent understanding of networking, routers, firewalls. E.g. able to replace router/AP.
• Great customer service skills.
• Proactive and ability to work with minimal direction.
• Excellent methodology in fault-finding.
• Strong working knowledge of MS Windows 10/11 Enterprise, Office 365
• Good working knowledge of Active Directory and Identity Management
• Understanding of cyber security frameworks like NIST/CIS advantageous.
• Good understanding of Windows Server / roles and features would be beneficial.
• Knowledge of mobile device platforms; iOS, Android and MS Surface tablets.
• Self-motivated, well organised.
• Ability to prioritise and focus.

Essential Technical Skills

• Microsoft 365 Administration

• Microsoft 365 Admin Portal experience

• Entra ID (Azure Active Directory)

• IntuneOn-Prem Active Directory