{"id":2361362,"url":"https://alion.io/job/tive-account-manager","title":"Account Manager","company":{"id":178221,"name":"Tive","domain":"tive.com","url":"https://alion.io/company/tive-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":341},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:56:19Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:53:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible-so what people hold near and dear arrives on time and in full.\nWe believe (and live!) four core values:\nTransparency First: We make everything visible so that everyone can operate better\nAlways strive to make things simpler\nWe are One Team, we have each other's backs\nRelentless iteration to optimize and improve\nWhether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters.\nAs an Account Manager, you will be a strategic consultant for customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.\nResponsibilities:\nOnboarding new clients. \nEvaluating and analyzing customer needs.\nCultivating healthy customer relationships. \nManaging customers product and service orders.\nManaging customer contract renewals.\nPromoting customer loyalty and building trust and transparency with clients. \nActing as a customer advocate by re-engaging customers who seem to be inactive.\nMaintaining client retention.\nQualifications:\n3+ years in an Account Management/Customer Success role, preferably in B2B SaaS companies.\nExperience working in shipping logistics is a plus. \nSuccess in optimizing products and services based on client needs.\nDemonstrated success working with cross-functional teams and building strong relationships internally and externally.\nProven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.\nBachelors’ Degree in a related field preferred.\nStrong communication skills.\nA passion for data-driven insights.\nA solutions-oriented, customer-service and can-do attitude.\nCompensation:\n$70,000-$85,000 base salary plus bonus.\nThe specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.\nWhat does Tive offer?\nA chance to join what may very well turn out to be the most important company in your career.\nThe autonomy and resources to build what you know how to build.\nWork with a committed global team that have each others back.\nOffice-based or hybrid options. Your choice. \nCompetitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.\nWe celebrate diversity, and consider it key to our success as both a team and a company. 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