{"id":2432050,"url":"https://alion.io/job/tive-head-of-reverse-logistics","title":"Head of Reverse Logistics","company":{"id":178221,"name":"Tive","domain":"tive.com","url":"https://alion.io/company/tive-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":83,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T08:27:57Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T19:28:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible-so what people hold near and dear arrives on time and in full.\nWe believe (and live!) four core values:\nTransparency First: We make everything visible so that everyone can operate better\nAlways strive to make things simpler\nWe are One Team, we have each other's backs\nRelentless iteration to optimize and improve\nWhether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters.\nAs the Head of Reverse Logistics, you own everything that happens to a Tive tracker after it ships. Returns, receiving, refurbishment, rework, material review, disposal, and the company RMA process all sit with you. Tive ships millions of trackers a year, and a growing share come back to be refurbished and put back into service through our Green Program. Today that work is done in-house by our own teams in Boston and Kosovo. You lead those operations, and you design how the network scales from here, growing what we do in-house and adding external partner capacity so refurbishment stays ahead of demand.\nThis is a builder's role. You will run the floor, own the metrics, and grow an operation that supports a business scaling more than 50% year over year. You will make the in-house operation faster and more efficient, and in parallel you will stand up and manage external repair and refurbishment partners as the customer, with the KPIs, SLAs, and QBRs to hold them to it. You will work with Sustaining Engineering to turn field failures into product improvements and give our alpha and beta programs the rework support they need. You will work with Sales, Customer Success, and Finance to run a disciplined RMA process. We want a leader who can present a network plan to our CEO in the morning and be on the floor in the afternoon, clearing the constraint holding back the day's output. You fill gaps, you move fast, and you make things simpler.\nOur ideal candidate has:\n10+ years in reverse logistics, refurbishment, repair, or manufacturing operations.\n5+ years leading teams, including teams across multiple sites.\nBachelor's degree in Engineering, Supply Chain, or related field required.\nMBA or Master's degree preferred.\nProven success scaling a high-volume returns or refurbishment operation.\nTrack record finding and clearing constraints from receipt to stock.\nExperience standing up and managing external repair or refurbishment partners.\nExperience defining partner KPIs and SLAs and running QBRs.\nSix Sigma Green Belt or higher, or an equivalent lean manufacturing track record.\nExperience running MRB, nonconformance, and disposition processes.\nExperience building or running an RMA or warranty process.\nExperience refurbishing or repairing electronics or battery-powered hardware.\nWorking knowledge of lithium battery handling and Dangerous Goods (DG) regulations.\nWorking knowledge of e-waste and WEEE requirements.\nWorks directly with engineers on failure analysis and corrective action.\nHands-on leader and doer who fills gaps.\nStrong communicator who leads cross-functional projects.\nData-driven, detail-oriented, and process-focused.\nProfessional experience with ERP systems (NetSuite strongly preferred).\nWilling to travel.\nWhat you’ll be doing:\nRun the in-house refurbishment operations in Boston and Kosovo\nOwn throughput, yield, turnaround time, cost per unit, and inventory accuracy\nGrow internal capacity and own capacity planning, including the Boston expansion\nLead the strategy for the future-state refurbishment network\nStand up external refurbishment partners and manage them as the customer\nDefine partner KPIs and SLAs and hold partners accountable through QBRs\nOwn repair quality, yield, and cost at partner sites\nOwn returns receiving and the returns consolidation model across our 3PL network\nOwn the company RMA process end to end, from policy to execution at the 3PLs\nChair the Material Review Board and own rework, work instructions, and SOPs\nPartner with Sustaining Engineering on failure analysis and corrective action\nSupport NPI alpha and beta programs with rework capacity when required\nOwn recharging of aging inventory across the network\nOwn end-of-life disposal, from DG handling to certified recycling partners\nOwn refurbishment metrics and weekly reporting to the executive team\nLead, coach, and grow the refurbishment teams in Boston and Kosovo\nCompensation:\n$130,000 - $200,000 base salary\nThe specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.\nWhat does Tive offer?\nA chance to join what may very well turn out to be the most important company in your career.\nThe autonomy and resources to build what you know how to build.\nWork with a committed global team that have each others back.\nOffice-based or hybrid options. Your choice. \nCompetitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.\nWe celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.","description_format":"text","description_chars":5447,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Biotechnology","Transportation & Logistics","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-13T09:28:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":70,"reasons":["conf:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/tive-head-of-reverse-logistics","json_url":"https://alion.io/job/tive-head-of-reverse-logistics.json","meta":{"generated_at":"2026-10-21T22:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178221},"rest":"https://alion.io/mcp/rest/get_company?id=178221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftive-head-of-reverse-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftive-head-of-reverse-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftive-head-of-reverse-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tive-head-of-reverse-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftive-head-of-reverse-logistics"}]}