{"id":968980,"url":"https://alion.io/job/tive-technical-support-representative","title":"Technical Support Representative","company":{"id":178221,"name":"Tive","domain":"tive.com","url":"https://alion.io/company/tive-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":["XK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-16T15:18:01Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-06T18:38:15Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible-so what people hold near and dear arrives on time and in full.\nWe believe (and live!) four core values:\nTransparency First: We make everything visible so that everyone can operate better\nAlways strive to make things simpler\nWe are One Team, we have each other's backs\nRelentless iteration to optimize and improve\nWhether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters.\nAs a Technical Support Representative at Tive you will drive world-class customer satisfaction by troubleshooting and resolving technical issues, communicating directly with our customers, and helping them take full advantage of the features and products available to them.\nOur ideal candidate has:\nA degree in Computer Science or equivalent hands-on experience (1+ year) in a technical role\nExperience working with REST APIs (reading, testing, troubleshooting)\nSolid understanding of databases (relational and non-relational), such as SQL Server and MongoDB\nStrong written and verbal communication skills in English\nExcellent interpersonal skills and the ability to build trust with customers and internal teams\nA problem-solving mindset and curiosity to investigate issues end to end\nWhat you’ll be doing:\nInvestigate and own complex customer issues across software and hardware\nReproduce issues to determine whether behavior is expected, misconfiguration, or a bug\nUse internal tools, databases, APIs, and device data to identify root causes\nDocument findings through clear investigation reports\nCollaborate closely with Engineering, Product, and Customer Support\nEscalate issues with proper context, data, and reproduction steps\nCommunicate clearly with customers to gather the right information and explain outcomes\nCreate and maintain internal guides and knowledge-base articles\nManage multiple ongoing investigations while prioritizing impact and urgency\nFollow up to ensure issues are fully resolved and customers are informed\nWhat does Tive offer?\nA chance to join what may very well turn out to be the most important company in your career.\nThe autonomy and resources to build what you know how to build.\nWork with a committed global team that have each others back.\nOffice-based or hybrid options. Your choice. \nCompetitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.\nWe celebrate diversity, and consider it key to our success as both a team and a company. 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