{"id":4294625,"url":"https://alion.io/job/tjx-sdm-ecm-sr-tech-ops-analyst","title":"SDM ECM Sr Tech Ops Analyst","company":{"id":1758993,"name":"TJX","domain":"tjx.com","url":"https://alion.io/company/tjx-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-14T09:59:50Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"TJX CompaniesAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world’s leading off-price retailer.\nJob Description:\nJob Title: Senior Tech Operations Analyst\nRole Type: Individual Contributor / Process Lead \nDepartment: Service Management Office (SMO)\nLocation : TJX Hyderabad, India \nWork Mode: Onsite\nWhat You’ll Discover\nA highly collaborative IT operations environment focused on service reliability and operational excellence\nThe opportunity to govern and mature enterprise-wide ITSM Enterprise Change Management process aligned with ITIL best practices\nHands-on ownership of IT service lifecycle management, reporting, and continuous improvement\nStrong exposure to ServiceNow, Power BI analytics, audit governance, and executive-level reporting\nDirect engagement with cross-functional stakeholders and leadership teams\nJob Summary\nSenior Tech Operations Analyst is primarily responsible for leading enterprise Change Management and driving comprehensive service reporting and analytics to support informed decision-making, ensuring governance, risk mitigation, compliance, and continuous improvement across all change activities. The role also demonstrates strong working knowledge of core ITIL processes-including Incident, Problem, Request, Knowledge, and Service Catalog Management-to support the end-to-end service lifecycle, enhance service continuity, and maintain operational excellence, while contributing to audit readiness, stakeholder communication, and data-driven process optimization\nKey Responsibilities\nChange Management & Risk Assessment\nCoordinate, assess, and manage risk and impact of changes across IT environments following ITIL standards\nFacilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals and stakeholder alignment\nPerform impact analysis utilizing CMDB data and ensure accurate, complete change records\nMonitor and report change success rates, risks, unauthorized changes, and policy compliance\nConduct Post-Implementation Reviews (PIRs) for failed or high-risk changes and identify process violations\nReporting, Analytics & Performance Management\nEstablish KPIs for ECM , improve speed to market and operational efficiency. \nPrepare and maintain operational dashboards and leadership-level performance reports\nDrive data-based insights to support decision-making and continuous service improvement\nAudit, Compliance & Stakeholder Management\nRespond to audit requests by providing accurate artifacts, process evidence, and compliance documentation\nCollaborate with stakeholders to ensure smooth implementation of changes with minimal service impact\nMaintain strong communication with business partners, IT teams, and leadership to ensure transparency and alignment\nRequired Skills & Qualifications\nStrong understanding of ITIL v3/v4 processes and ITSM frameworks\nSME on ECM process flows and Compliance reporting\nIn-depth expertise in ITSM reporting, metrics, and performance analytics\nHands-on experience with ServiceNow or equivalent ITSM platforms\nProven analytical skills in risk assessment, root cause analysis, and operational optimization\nStrong communication, facilitation, and stakeholder management abilities\n6-8 years of managing ECM for a large organization\nPreferred Certifications\nITIL v3 Certification\nITIL 4 Certification\nScrum Master (Nice to have)\nSummary\nThis role is designed for an experienced ITSM professional who can lead enterprise Change Management, strengthen operational governance, and deliver actionable reporting insights across the service lifecycle. The Senior Tech Operations Analyst will play a key role in improving service reliability, mitigating operational risk, supporting audit readiness, and partnering with cross-functional stakeholders to drive continuous improvement and operational excellence.\nIn addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.\nAddress:\nSalarpuria Sattva Knowledge City, Inorbit RoadLocation:\nAPAC Home Office Hyderabad IN","description_format":"text","description_chars":4985,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Warfare","Retail & Shop Systems","Apparel & Fashion Brands","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-14T00:39:23Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.878,"p_room":0.9,"age_days":15,"expected_fill_days":30,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/tjx-sdm-ecm-sr-tech-ops-analyst","json_url":"https://alion.io/job/tjx-sdm-ecm-sr-tech-ops-analyst.json","meta":{"generated_at":"2026-11-14T11:02:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758993},"rest":"https://alion.io/mcp/rest/get_company?id=1758993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftjx-sdm-ecm-sr-tech-ops-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftjx-sdm-ecm-sr-tech-ops-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftjx-sdm-ecm-sr-tech-ops-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tjx-sdm-ecm-sr-tech-ops-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftjx-sdm-ecm-sr-tech-ops-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4294625}},{"tool":"search_jobs","arguments":{"company":"tjx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4294625},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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