{"id":1788076,"url":"https://alion.io/job/tkxel-it-support-engineer","title":"IT Support Engineer","company":{"id":62299,"name":"Tkxel","domain":"tkxel.com","url":"https://alion.io/company/tkxel","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident 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drivers, Windows updates, and system\nperformance.\n Manage Active Directory users, computers, Group Policy, authentication, and domain\nissues.\n Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.\n Manage IT hardware, assets, inventory, repairs, and replacements.\n Support conference rooms, displays, audio/video systems, and meeting equipment.\n Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.\n Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.\n Support VMware ESXi and virtual machine environments.\n Perform device provisioning, configuration, deployment, and maintenance.\n Maintain technical documentation, troubleshooting procedures, and asset records.\n Handle escalated incidents and perform basic root-cause analysis.\n Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.\n Coordinate with Network, Systems, Cybersecurity, and other IT teams for 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