Dining Services Supervisor Exempt

Touchmark at Coffee Creek currently seeking the right person to join our team as a Dining Room Manager.

As the Dining Room Manager, you will work closely with the Dining Services Director to ensure each resident and guest's needs are being met. You will have the chance to positively impact lives by ensuring that every Touchmark resident and guest always has an exceptional dining experience. You will hire, lead, mentor, train and develop our team of dining room staff, teaching them proper dining room etiquette and steps of service, meal handling procedures, and customer service skills so that every experience in our dining room meets and exceeds the Touchmark Gold Standard. You will also be responsible for scheduling and administrative tasks as needed. 

The ideal candidate for this position will: 

Have a commitment to Touchmark's values (excellence, teamwork, hospitality, integrity and compassion), as well as a desire to model these values to encourage others to be allies, friends, and givers. 

Have a thorough understanding of what hospitality means and how to provide exceptional service with enthusiasm, care and compassion 

Be a natural leader who enjoys rolling their sleeves up and leading by example

Demonstrate success in managing and motivating a team of employees

Enjoys teaching, coaching and mentoring

Have the ability to work and make decisions in high-pressure situations

Have a strong understanding of dining operations

Be well-versed with training and scheduling team members

Possess the knowledge and/or ability to follow State and Federal regulations to meet all requirements and residents' rights

Be willing to work weekends, evenings, holidays and special events as needed; have a flexible schedule

Have a thorough understanding of what hospitality means and how to provide exceptional service with care and compassion

Responsibilities: 

Create wait staff scheduling

Recommend changes to food products as necessary to enhance the dining experience and improve the company's profitability

Supervising the closure of the dining rooms at the end of meals 

Help maintain appropriate payroll budgeting

Assist in managing kitchen and dining staff to achieve customer service and financial goals of dining department

Help create a positive work environment 

Assist in coordinating front and back of house staff to create a seamless flow

Be responsible for training and development of new wait staff

Provide appropriate coaching and counseling to employees so they can perform job duties effectively

Support the needs of the dining department