{"id":1693574,"url":"https://alion.io/job/tlcitsolutions-systems-administrator-service","title":"Systems Administrator (Service)","company":{"id":2687052,"name":"TLC IT Solutions","domain":"tlcitsolutions.com","url":"https://alion.io/company/tlcitsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Langley, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"FortiGate","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-18T08:03:29Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"TLC Solutions - Systems Administrator (Service) Posting\nAbout TLC Solutions\nTLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.\nWe offer a complete IT solution to small and medium sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third party vendors to ensure the job gets done correctly.\nUnited by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy.\nAbout the opportunity:\nOffice Location: Langley, BC\nHours: Monday - Friday 8am -5pm\nThe Systems Administrator is a frontline technical support person that resolves Tier 2 support issues and mentors less senior team members. The daily workload is determined by the support requests from our clients. Some requests can be resolved remotely, and some will require you to go onsite and meet with the client directly.\nOur ideal candidate has a passion for IT and is experienced in the Managed Service Provider Industry. They are great at communicating professionally with both clients and internal personnel. They possess expertise in Windows Server, networking, and Microsoft 365, typically only requiring assistance in overcoming non-technical roadblocks. They foster a collaborative environment by promoting open communication, offering guidance, and supporting the growth and effectiveness of junior team members.\nESSENTIAL RESPONSIBILITIES\nResolve Tier 2 support issues such as requests for support of hardware, software and communication devices\nInvestigate alerts, user issues and other requests for support\nSetup new hardware such as network infrastructure, camera systems, server builds, phone systems\nMonitor all client issues and system faults, identifying trends and patterns and make recommendations to relevant team members, covering both technology and internal processes\nEnsure that all work is carried out and documented in accordance with existing standards, methods and procedures\nUse any opportunity to inform and educate users on best practices with regards to existing technology, create educational and support materials\nPerform client assessments for potential new clients on their current infrastructure\nResearch and seek software updates, settings, configuration, known issues, new solutions in order to aid in problem resolution\nConduct onsite service trips as required; some travel will be required\nProvide exceptional customer service to all clients and potential clients\nPrioritize tickets based on severity and impact\nParticipate in various projects, as assigned\nContinuous improvement of self through workshops, certifications, job shadows etc.\nCoach co-workers through training, shadowing, and advice on a daily basis.\nQUALIFICATIONS AND EXPERIENCE\n4+ Years IT support or education or combination of both\nNetwork +, CCNA, CompTIA (A+, Net+, Sec+), Microsoft Certs such as AZ-104, MS-102, AZ-900, MS-900 are an asset\nContains at least 1 of these skill categories ; Strong Networking experience with any of Fortigate, Aruba, Meraki, Net Gate, Palo Alto, JuniperStrong Microsoft 365 experience in Exchange Online, SharePoint Online, Entra, Endpoint Manager\n\nStrong Windows Server 2008-2022, Active Directory and Remote Desktop Service\n2 Year customer service\nAbility to adhere to SLAs and KPI Goals\nClass 5 Driver’s license w 3yrs experience\nSuccessful completion of Criminal Background Check\nCurrently lives in BC \nLegally allowed to work in Canada\nAbility to come to the office and go to client sites at irregular intervals\nClean driving record and ability to produce a drivers abstract and claims history letter\nWHAT WE OFFER\nRRSP matching (3%) program\nSocial committee/events and a commitment to our People & Culture\nStrong benefits package for all employees working >20 hours, including critical illness, medical, dental, orthodontics, and more\nCareer growth potential as we scale the business\nProfessional development support including tuition reimbursement\nChannels to ‘give back’ to our local communities\nNEXT STEPS\nAt TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you","description_format":"text","description_chars":4661,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-02T11:38:18Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":65,"expected_fill_days":21,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tlcitsolutions-systems-administrator-service","json_url":"https://alion.io/job/tlcitsolutions-systems-administrator-service.json","meta":{"generated_at":"2026-10-18T11:36:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687052},"rest":"https://alion.io/mcp/rest/get_company?id=2687052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftlcitsolutions-systems-administrator-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftlcitsolutions-systems-administrator-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftlcitsolutions-systems-administrator-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tlcitsolutions-systems-administrator-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftlcitsolutions-systems-administrator-service"}]}