{"id":1693577,"url":"https://alion.io/job/tlcitsolutions-technical-client-care-manager","title":"Technical Client Care Manager","company":{"id":2687052,"name":"TLC IT Solutions","domain":"tlcitsolutions.com","url":"https://alion.io/company/tlcitsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Langley, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-18T00:00:31Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.\nYou'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.\nWhat you'll own\nA tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome\nDiscovery and environment assessments that turn into real recommendations\nTechnology business reviews that end in a dated roadmap the client has agreed to\nProposals covering pricing, service levels and implementation\nRenewals, including price increases, and the judgment to know when to hold and when to restructure\nGrowth inside your existing accounts, from triggers you found yourself\nService recovery when something breaks. Owning the communication, the remediation plan, and the follow-through\nWhat you'll bring\n7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support\nExperience owning renewals, including at least one price increase you held with a client who pushed back\nSolid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security\nExperience scoping solutions and writing proposals with pricing, SLAs and implementation plans\nA story about carrying a client through a serious service failure and keeping them\nComfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue\nA valid driver's licence and willingness to travel the territory, including overnight trips\nTechnical consultation and solution design\nYou are the technical voice in the client relationship, credible on your own in front of a non-technical owner.\nAssess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.\nDesign tailored managed-service solutions with the Technical Services team.\nPrepare and present proposals covering pricing, service levels and implementation plans.\nTranslate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.\nProvide pre-sales and post-sales technical support\nPreferred\nIndustry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.\nFamiliarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.\nExperience delivering strategic account plans or quarterly business reviews.\nExperience working a book organised into service tiers.","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-02T11:38:18Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.62,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tlcitsolutions-technical-client-care-manager","json_url":"https://alion.io/job/tlcitsolutions-technical-client-care-manager.json","meta":{"generated_at":"2026-10-18T01:47:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687052},"rest":"https://alion.io/mcp/rest/get_company?id=2687052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftlcitsolutions-technical-client-care-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftlcitsolutions-technical-client-care-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftlcitsolutions-technical-client-care-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tlcitsolutions-technical-client-care-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftlcitsolutions-technical-client-care-manager"}]}