{"id":2437925,"url":"https://alion.io/job/tm-systems-infrastructure-support-administrator","title":"Infrastructure Support Administrator","company":{"id":3934416,"name":"TM Systems","domain":"tm-systems.by","url":"https://alion.io/company/tm-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-13T08:41:38Z","employer_posted_date":null,"last_verified_at":"2026-10-13T08:41:38Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Title: Infrastructure Support Administrator\nLocation: Ahmedabad, India\nEmployment Type: Full-Time\nShift Timings: 6:00 pm to 2:30 pm (Night Shift)\nWorking Days: 5 Days\n\nAbout the Role\nWe are seeking a proactive Infrastructure Support Administrator to join our team. In this critical role, you will be the first line of defence for our server and cloud environment, ensuring high availability and performance during overnight hours.\nYou will initially focus on monitoring and remediating alerts via PRTG, performing health checks on Windows/Linux servers, and supporting our Azure and Microsoft Entra environments. As the role evolves, you will take ownership of server patching and advanced infrastructure operations.\n\nKey Responsibilities\n- Monitoring & Remediation: Monitor the PRTG dashboard, validate alerts, and execute documented runbooks to resolve incidents quickly.\n- Troubleshooting: Perform root-cause analysis for Windows Server issues (CPU, memory, services, Event Viewer) and basic Linux administration tasks.\n- Cloud & Identity Support: Support Azure VM health, networking, and monitor Entra ID sign-in logs for authentication issues.\n- Incident Management: Escalate complex incidents requiring specialized knowledge, vendor support, or production changes while documenting all actions taken.\n- Maintenance: Participate in overnight maintenance activities and eventually execute approved patching workflows (Windows/Linux).\n- Documentation: Maintain detailed incident notes, shift handoff summaries, and contribute to the improvement of knowledge articles and runbooks.\n\nRequired Technical Skills\n- Windows Server: Strong troubleshooting skills (Event Viewer, Services, Task Manager, PowerShell) for performance and service-related issues.\n- Linux Admin: Basic command-line proficiency (CPU, memory, disk usage, logs, SSH).\n- Monitoring (PRTG): Experience with infrastructure monitoring tools; ability to distinguish between informational, warning, and critical alerts.\n- Microsoft Azure: Knowledge of VMs, Resource Groups, Networking (VNETs/NSGs), and Azure Monitor.\n- Microsoft Entra (Azure AD): Familiarity with user/group management, authentication logs, MFA, and Conditional Access.\n\nPreferred Experience\n- Experience with enterprise patching tools (e.g., Azure Update Manager, WSUS, MECM/SCCM).\n- Understanding of backup validation and restore considerations.\n- Familiarity with virtualized environments (VMware/Hyper-V).\n\nOperational Requirements\n- Must be available for a consistent overnight shift.\n- Excellent written communication skills for incident notes and shift handoffs.\n- Ability to prioritize alerts based on business impact and follow security/compliance protocols rigorously.\n\nWhy Join Us\n- Career Growth: The role starts with monitoring and expands into patching, infrastructure ownership, and continuous improvement.\n- Critical Impact: Directly influence the stability and security of our global infrastructure.\n\nEvaluation Criteria\nIdeal candidates will demonstrate the ability to:\n- Troubleshoot a Windows server with high CPU or low disk space.\n- Investigate a PRTG alert and determine the appropriate action.\n- Differentiate between an Azure resource issue and a guest OS issue.\n- Explain a safe patching workflow from pre-checks to post-validation.\n- Write a clear and concise shift handoff summary.\n\nJoin our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.\nWe look forward to receiving your application","description_format":"text","description_chars":3511,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services"],"lifecycle":[{"event":"open","at":"2026-10-13T11:09:00Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["seen:7","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/tm-systems-infrastructure-support-administrator","json_url":"https://alion.io/job/tm-systems-infrastructure-support-administrator.json","meta":{"generated_at":"2026-10-21T12:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3934416},"rest":"https://alion.io/mcp/rest/get_company?id=3934416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftm-systems-infrastructure-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftm-systems-infrastructure-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftm-systems-infrastructure-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tm-systems-infrastructure-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftm-systems-infrastructure-support-administrator"}]}