{"id":1374902,"url":"https://alion.io/job/tmes-it-support-engineer-2","title":"IT Support Engineer","company":{"id":3813469,"name":"TMES","domain":"tmes.co.th","url":"https://alion.io/company/tmes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chon Buri, 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hardware.\n\nManaging and maintaining network infrastructure (LAN/WAN, Wi-Fi, Router, Switch) to ensure stable and secure connectivity.\n\nHandling OS provisioning, including system deployment, configuration, updates, and staging for all user endpoints.\n\nInstalling, modifying, and repairing computer hardware, peripheral devices, and software applications.\n\nResponding to user queries and technical incidents either in person, via email, or over the phone.\n\nInvestigating, troubleshooting, and swiftly resolving technical issues to meet the defined SLAs (Ticket Resolve).\n\nManipulating and optimizing the IT Support queue and ticket distribution to ensure balanced workloads and timely support.\n\nFollowing up with users to ensure all reported issues are completely resolved and maintaining high user satisfaction.\n\nManaging and updating the IT Asset Inventory, including hardware, software licenses, and IT equipment lifecycle tracking.\n\nParticipating in or leading assigned IT projects, infrastructure upgrades, and technology migration initiatives.\n\nPerforming other related IT tasks and ad-hoc duties as assigned by the supervisor (etc.).\n\nEducation: Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or related fields.\n\nExperience: Minimum of 3 years of experience in IT Support, Application Support, System Support, or Network Administration.\n\nGood understanding of Network fundamentals (TCP/IP, LAN/WAN, Wi-Fi, Router/Switch configuration).\n\nProven experience in OS provisioning, system deployment, staging, and patch management (Windows, macOS, or Linux).\n\nStrong knowledge of computer hardware, mobile devices, and core corporate software applications.\n\nFamiliarity with Helpdesk Ticketing systems (e.g., Jira, ServiceNow) and IT Asset Management tools.\n\nExcellent diagnostic, analytical, and problem-solving skills to resolve technical issues under SLA pressure.\n\nFast learner with the ability to quickly adapt to new technologies and manage assigned IT projects.\n\nExcellent communication and interpersonal skills with a strong service-mind attitude.\n\nGood command of English (both written and spoken) for technical communication.\n\nPrior experience or knowledge in the Retail Business is highly advantageous.\nJob skills required: Project Management, English, Network Infrastructure, Network Administration, Fast Learner\nJob skills preferred: Linux","description_format":"text","description_chars":2519,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-28T06:07:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["seen:3","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tmes-it-support-engineer-2","json_url":"https://alion.io/job/tmes-it-support-engineer-2.json","meta":{"generated_at":"2026-10-01T19:58:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2621,"day_limit":5000,"remaining_today":2379,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}