Junior Client Support Specialist
TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.
About the job
As our Junior Client Support Specialist, you'll be the first point of contact for our clients-providing expert guidance across live chat, email, and phone. You'll build strong relationships, troubleshoot technical queries, and collaborate with cross-functional teams to resolve client needs. This is your opportunity to develop deep industry knowledge, work with trading platforms, and grow your career in a supportive, high-performance team. If you're client-focused, curious, and ready to learn-we'd love to hear from you.
Key Responsibilities
- Deliver exceptional customer service across live chat, email and telephone channels, ensuring every client interaction is professional, efficient, and customer-focused.
- Build strong relationships with clients by providing expert guidance on our trading platforms, products and services.
- Investigate and resolve technical queries, delivering effective solutions while ensuring a seamless client experience.
- Work collaboratively with cross-functional teams, including Compliance, Payments, and Technical Support, to resolve client enquiries promptly.
- Stay up to date with company products, industry developments and internal procedures to provide accurate, knowledgeable support.
Requirements
- Excellent written and verbal communication skills in English, with the ability to communicate confidently and professionally with clients.
- Strong computer literacy, with experience using CRM systems and the ability to quickly learn new technologies and platforms.
- Exceptional attention to detail, with the ability to manage multiple tasks and a high volume of client enquiries while maintaining accuracy and efficiency.
- Strong organisational and time management skills, with the ability to prioritise workload in a fast-paced environment.
- A proactive problem-solver with excellent critical thinking and decision-making abilities.
- A collaborative team player who thrives in a supportive and customer-focused environment.
- A genuine passion for delivering outstanding customer service and creating positive client experiences.
- Previous experience providing customer support via live chat is advantageous but not essential.
Benefits
Why Join Us?
We offer a competitive and transparent benefits package designed to support your career and well-being:
- Job security from day one - A 1-month notice period applies during and after probation.
- Stable working hours - Monday to Friday, 9:00 AM to 5:30 PM, with a 60-minute lunch break.
- 22 days of annual leave - Enjoy generous time off to recharge and maintain a healthy work-life balance.
- Monthly allowance & group medical insurance - Additional financial support and healthcare coverage.