{"id":2389059,"url":"https://alion.io/job/tmscomfort-customer-service-representative","title":"Customer Service Representative","company":{"id":4420283,"name":"TMS Comfort","domain":"tmscomfort.com","url":"https://alion.io/company/tmscomfort","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plainville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T20:45:28Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T11:51:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nLooking to continue your career in customer service? Total Mechanical System, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Total Mechanical System offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!\nJob Responsibilities:\nIn-bound/Out-bound Calls: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.\nBooking and Scheduling: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.\nSales: Promote and sell products and services to existing customers based on their needs.\nCustomer Interaction: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.\nOverflow Call Management: Assist in handling overflow calls to ensure smooth operations and customer satisfaction.\nMaking 100+ Calls Daily: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.\nDocumentation: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.\nQualifications:\nExperience: 3-5 years of customer service experience, ideally in a call center environment.\nCall Center & Office Experience: Preferred 3+ years of experience working in a customer focused environment or call center setting.\nAttention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments.\nCommunication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members.\nTeam Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic.\nCharacter: Honesty, integrity, and a commitment to delivering high-quality service.\nAvailability: Flexible schedule with reliable transportation.\nTech Skills: Computer/software knowledge is a plus.\nRequirements:\n3-5 years of experience\n100% onsite (in office) \nWeekend Schedules will be remote (if informed by your manager) \nAfternoon and Evening Availability will be required\nBenefits:\nMedical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.\nDisability & Term Life Insurance: Financial security for you and your loved ones.\n Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.\nOngoing Training & Development: Opportunities for continuous growth and skill enhancement.\nPaid Holidays: Enjoy paid time off for holidays.\n Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.\nTotal Mechanical System may conduct a pre-employment background check and drug test, subject to applicable laws.\nJoin our team at Total Mechanical System and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!\nTotal Mechanical System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nPosted Min Pay Rate\nUSD $20.00/Hr.Posted Max Pay Rate\nUSD $25.00/Hr.","description_format":"text","description_chars":3570,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T20:45:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/tmscomfort-customer-service-representative","json_url":"https://alion.io/job/tmscomfort-customer-service-representative.json","meta":{"generated_at":"2026-10-14T14:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420283},"rest":"https://alion.io/mcp/rest/get_company?id=4420283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftmscomfort-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftmscomfort-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftmscomfort-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tmscomfort-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftmscomfort-customer-service-representative"}]}