{"id":2097952,"url":"https://alion.io/job/tmx-transform-senior-it-coordinator","title":"Senior IT Coordinator","company":{"id":3867137,"name":"TMX Transform","domain":"tmxtransform.com","url":"https://alion.io/company/tmxtransform","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false}],"status":"live","first_seen_at":"2026-08-10T01:03:43Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-09T03:23:49Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"At TMX Transform, we help some of the world's leading organisations solve complex supply chain, property and infrastructure challenges.From automated distribution centres and logistics networks through to industrial developments and data centres, we partner with clients to design, optimise and deliver solutions that create measurable business outcomes.Unlike many consultancies, we don't stop at recommendations.\nOur teams work across strategy, design and delivery, helping clients turn complex ideas into real-world outcomes. As a growing international consultancy with teams across Australia, Asia, Europe and North America, we are looking for an IT Operations Coordinator to support and maintain our global technology environment.\nThis is not a traditional IT Coordinator role focused on logging tickets and passing problems elsewhere. We're looking for someone with strong Level 2 support capability who can independently troubleshoot issues, administer core systems, make decisions, and take ownership of day-to-day IT operations.\nWhat You'll Be Responsible For\nIT Operations & End User Support\nServe as the primary internal point of contact for IT support across the business.\nTroubleshoot and resolve Level 1 and Level 2 support issues across Microsoft 365, devices, user access and business applications.\nAssess business impact, prioritise issues and determine when escalation to the MSP is required.\nTake ownership of incidents through to resolution rather than simply coordinating support requests.\nMicrosoft 365 & Identity Management\nAdminister and maintain Microsoft 365, Entra ID and related technologies.\nManage user accounts, permissions, groups, licensing and access requests.\nSupport device provisioning, configuration and management across a global workforce.\nAssist with Microsoft security, compliance and identity management activities.\nMSP & Vendor Management\nManage the relationship with our outsourced MSP.\nMonitor ticket queues, service levels and escalations.\nChallenge providers where necessary and ensure issues are resolved efficiently.\nCoordinate software vendors, licensing providers and technology partners.\nEmployee Onboarding & Offboarding\nCoordinate and administer all IT onboarding and offboarding activities.\nEnsure employees receive the appropriate devices, accounts, licences and system access.\nManage account deactivation, device recovery and security controls for departing employees.\nHardware & Asset Management\nCoordinate procurement and deployment of hardware across Australia and international offices.\nMaintain accurate records of devices, locations, serial numbers, warranties and lifecycle status.\nOversee asset tracking, refresh programs and equipment disposal processes.\nSecurity & Governance\nSupport cyber security initiatives and identify potential security risks.\nMaintain IT policies, procedures and operational documentation.\nAssist with audits, access reviews and ISO 27001 compliance activities.\nEnsure technology governance processes are followed across the business.\nWhat You Bring\nPrevious experience in an IT Operations, IT Support, Service Delivery or similar role.\nStrong Level 2 support capability with the ability to independently diagnose and resolve common IT issues.\nHands-on experience administering Microsoft 365, Entra ID, user accounts, licensing and endpoint environments.\nExperience working with and managing outsourced MSPs or technology service providers.\nStrong understanding of access management, IT operations and cyber security fundamentals.\nExperience with hardware procurement, asset management and employee onboarding/offboarding.\nExcellent troubleshooting and problem-solving skills.\nStrong stakeholder management skills and the confidence to engage with users at all levels of the business.\nAbility to work autonomously, make decisions and take ownership of outcomes.\nWhat Success Looks Like\nEmployees receive timely, effective support and have confidence in the technology function.\nThe majority of Level 1 and Level 2 issues are resolved internally without unnecessary escalation.\nMicrosoft 365, Entra ID and user access environments are well maintained, secure and accurately administered.\nHardware, software and asset records are current and reliable.\nMSP performance is actively managed and service standards are consistently met.\nIT governance, security and compliance obligations are achieved across the business.\nWhy TMX?\nAt TMX, you'll work in a high-growth international business that helps some of the world's leading organisations solve complex operational and infrastructure challenges.You'll have the opportunity to:\nTake ownership of IT operations across a global business.\nWork directly with senior leaders and employees across multiple regions.\nInfluence how technology is delivered and supported within the organisation.\nGain exposure to modern cloud technologies, security initiatives and business systems.\nBuild your career in a fast-growing consultancy with global ambitions.\nJoin a high-performing, entrepreneurial team that values initiative and accountability.\nIf you're someone who enjoys solving problems, taking ownership and being the person people rely on when technology matters, we'd love to hear from you.","description_format":"text","description_chars":5223,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-08T17:27:33Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long 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