{"id":1967259,"url":"https://alion.io/job/tns-it-helpdesk-support-specialist","title":"IT Helpdesk Support Specialist","company":{"id":1766333,"name":"TNS","domain":"tnsi.com","url":"https://alion.io/company/tnsi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["João Pessoa, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:48:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T16:11:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!\nOverview\nThe Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.Responsibilities\nAddress and resolve employeeconcerns in a professional and timelymanner.\n\nTier 1 support of corporate Windows and Mac workstations & mobile devices\n\nCorporate application support such as Outlook, Word, Excel,\n\nSecurity support - DUO MFA, Windows BitLocker, Websense Web proxy & OS patching\n\nHave a basic understanding ofemployee business workflow and mission critical applicationstack.\n\nAssistwith testing of new and existing approved workstation applications.\n\nAssistwith application installationsacrossall supported endpoint devices.\n\nDocument work by ensuringtickets arelogged for support request and note troubleshooting steps when escalating.\n\nShift coverage during the week - 24 x 5\n\nParticipate in rotation of on-call after hours and weekend support.\n\nQualifications\n1+years' experiencewith corporate Windows and MacBooktroubleshooting\n\n1+ years Windows administrative skill set, including Enterprise applications.\n\n1+ years troubleshooting in the Windows environment.\n\nExperience in a real-time corporate support environment.\n\nIf you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!\nTNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.","description_format":"text","description_chars":2207,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-10-06T17:48:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":8,"expected_fill_days":53,"reasons":["conf:13","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tns-it-helpdesk-support-specialist","json_url":"https://alion.io/job/tns-it-helpdesk-support-specialist.json","meta":{"generated_at":"2026-10-15T09:56:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766333},"rest":"https://alion.io/mcp/rest/get_company?id=1766333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftns-it-helpdesk-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftns-it-helpdesk-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftns-it-helpdesk-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tns-it-helpdesk-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftns-it-helpdesk-support-specialist"}]}