{"id":3855572,"url":"https://alion.io/job/tns-network-support-analyst-3","title":"Network Support Analyst-3","company":{"id":1766333,"name":"TNS","domain":"tnsi.com","url":"https://alion.io/company/tnsi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-11-06T06:12:12Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T02:52:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!\nOverview\nTNS has an exciting role for a IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.Responsibilities\nPrimary Duties and Responsibilities:\nThe IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.\nThe IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.\nThe IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.\nThe IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.\nQualifications\nQualifications:\n3-5 years’ experience in operations support environment\n3-5 years’ experience with troubleshooting circuits\nDirect experience configuring and troubleshooting Cisco routers and switches\nCisco IOS experience and FRmiliarity with TAC case management and escalation process\nMPLS experience\nRouting protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)\nNetwork Address Translation experience\nSolid written and verbal skills\nDirect customer service experience required\nFlexibility to work rotating shifts in a 24x7 environment, including weekends and holidays\nAvailability to work overtime shifts to maintain divisional coverage and to attending training sessions\nUnderstand and manage the pressure of a 24x7 customer support environment\nOptional Desired Qualifications:\nExperience with Multicast and MPLS networks\nEducation and Certifications:\nCCNA Certification\nB.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.\nIf you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!\nTNS is an equal opportunity employer. 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