{"id":1286756,"url":"https://alion.io/job/tns-noc-supervisor","title":"NOC Supervisor","company":{"id":1766333,"name":"TNS","domain":"tnsi.com","url":"https://alion.io/company/tnsi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reston, United States","Washington, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":117000,"currency":"USD","period":"year","gross":null,"usd_annual":117000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Nagios","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-27T00:35:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!\nOverview\nThe NOC Supervisor is responsible for leading daily operations of the Network Operations Center (NOC), ensuring effective monitoring, incident response, and customer support across critical network services. This role supervises technical staff, manages escalations, and plays a key role in mentoring, training, and developing team members to build a high-performing operations team.Responsibilities\nPrimary Duties and Responsibilities:\nTeam Leadership & Operations\nSupervise and support NOC technicians and engineers across shifts\nAssist with staff scheduling, workload distribution, and performance oversight\nProvide guidance and escalation support for complex technical issues\nIncident & Problem Management\nLead major incident bridges as Incident Manager\nCoordinate cross-functional teams to restore services quickly and efficiently\nAuthor and deliver incident reports and internal communications\nCollaborate with Tier 2 and engineering teams for root cause resolution\nTicket & Escalation Management\nOversee trouble ticket lifecycle, ensuring timely resolution and quality\nHandle internal and customer escalations with professionalism and urgency\nMaintain standards for ticket documentation and communication\nMonitoring & Network Operations\nEnsure effective use of monitoring tools (e.g., ARPS, Nagios, Netreo)\nMaintain operational awareness of network health and service performance\nDrive continuous improvement of monitoring capabilities and processes\nTechnical Escalations, Training, Documentation & Knowledge Management\nServe as subject matter expert in network technologies, including:IPX and Sigtran\nBGP peering\nVPNs and NNI connectivity\n\nMaintain centralized documentation repositories for NOC use\nTrain and mentor staff in troubleshooting, tools, and operational procedures\nDevelop training programs to support new technologies and customer integrations\nChange Management & Customer Communications\nDevelop and maintain customer maintenance notification processes\nManage distribution lists for key services (e.g., Sigtran, IPX, DSR)\nMaintain standardized communication templates for customer updates\nEnsure timely and accurate communication during maintenance and incidents\nCross-Functional Collaboration\nAct as NOC representative in projects involving Implementation, Engineering and Development teams\nSupport implementation of new tools and platforms (e.g., ticketing systems, monitoring solutions)\nPartner with network planning to prepare support strategies for new deployments\nProcess Improvement & Automation\nDesign and implement automation tools and workflows to improve efficiency\nMaintain scripts/macros to streamline ticketing and change management processes\nIdentify opportunities to enhance operational workflows and reduce manual effort\nCustomer Support & Service Readiness\nEnsure readiness for onboarding new customers and services\nValidate availability of necessary support materials (documentation, diagrams, contacts)\nCoordinate with internal teams to close readiness gaps\nMaintain focus on delivering high-quality customer experience\nQualifications\nTechnical Skills Required\n\nIPX networks and signaling (Sigtran)\n\nBGP routing and peering\n\nVPN technologies and network interconnects\n\nNetwork monitoring and observability platforms\n\nProficiency with Microsoft Office Suite (Outlook, Excel, OneNote, Word)\n\nAdditional Skills & Qualifications\n\nStrong leadership and team management experience\n\nExpertise in network operations and troubleshooting\n\nExperience with incident management and escalation handling\n\nFamiliarity with monitoring tools and ticketing systems\n\nStrong communication and customer service skills\n\nAbility to collaborate across technical and business teams\n\nExperience in process improvement and automation is highly desirable\n\nFor this role, we anticipate paying $110,000 - $117,000 annually. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.\nIf you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!\nTNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.","description_format":"text","description_chars":4823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-09-26T05:07:40Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":117000,"is_top_pay":false},"html_url":"https://alion.io/job/tns-noc-supervisor","json_url":"https://alion.io/job/tns-noc-supervisor.json","meta":{"generated_at":"2026-09-27T00:38:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":562,"day_limit":5000,"remaining_today":4438,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}