Solutions Consultant

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

Responsibilities

• Lead in-depth discovery sessions with customers to uncover business needs and drive solution-based sales
• Help create business, functional, and technical requirements that demonstrate TNS's ability to deliver
• Bridge the gap between Product, Technology, and Sales to design achievable and profitable service solutions
• Work with Sales and Customer Success teams to conceptualise, design, and assist with the implementation of customised solutions
• Collaborate with Engineering teams to develop scalable solutions that address common challenges across markets
• Produce technical proposals, cost models, and profitability analyses for sales opportunities
• Support responses to RFPs and RFIs, ensuring technical designs meet both commercial and operational requirements
• Maintain a current understanding of TNS services to keep customers informed of relevant updates and improvements

Strategic Objectives

This role directly contributes to increasing TNS's valuation by partnering with the sales team to:

• Exceed projected revenue goals within assigned accounts and territory
• Land new logo customers for TNS's payment offerings
• Expand the TNS footprint within existing customer accounts through cross-sell and upsell opportunities
• Identify and prioritise pipeline activities that maximise revenue impact

Qualifications

Core Experience

• 3+ years in a Solutions Consultant role with strong technical grounding
• Proven ability to translate product capabilities into tailored customer solutions
• Strong conceptual problem-solving skills with a track record of selling customised solutions
• Experience working collaboratively with sales representatives and delivery teams to drive revenue
• Excellent communication and stakeholder alignment skills - able to drive consensus around shared objectives

Payments Expertise (3+ Years)

Payment Acceptance

• Attended and unattended payment acceptance models (Point of Sale)
• Terminal types: Ingenico, Verifone, PAX
• Cash register software integration
• Wallet and eCommerce technologies
• Indoor and outdoor payment acceptance (Retail, Parking, Vending/Kiosk, Fuel & Convenience)

Gateway & Platform Knowledge

• Payment orchestration: authorisation, in-person and eCommerce, recurring payments, BNPL, and alternative payment methods
• Terminal driving and ATM processing
• Intelligent Payment Routing, Fraud prevention, DCC, 3DS, and Tokenisation
• Reconciliation and file settlement
• Transactional Message Specifications: ISO, Nexo, APACs, Prince, XML
• Knowledge of PSPs, Payment Gateways, and Scheme Gateways
• Acquiring and Issuing payment processing
• Wallet services: Apple Pay, Google Pay, WeChat, and other alternatives
• ATM and Vending/Kiosk services
• Awareness of French Payments Market standards and industry trends
• Message Specifications: CBCOM/CB2A, Girocard, ISO, and Nexo variants

Payment Connectivity and Security Expertise

• IP-based access services, Local and Wide Area Networking
• Layer 2 services: Ethernet, VLANs
• 4G/5G Wireless Connectivity for POS terminals
• Vendor hardware: Cisco, Fortinet, Teltonika, Virtual Access products
• Understanding of IP connectivity in the context of payment-related services
• Security standards: PCI DSS and P2PE
• Terminal standards and DDoS mitigation

Additional Requirements

Language Skills

• French - Mandatory (Native or CEFR C2+ / Proficiency)
• English - Mandatory (CEFR C1+ / Advanced, C2 preferred)
• German - Highly desirable (CEFR C1+)

Key Personal Attributes

• High-EQ communicator - knows what to say and how to say it depending on the situation
• Natural relationship builder - your presence inspires confidence in both customers and colleagues
• Adaptable and self-directed - comfortable operating independently and within fast-changing environments
• Creative thinker - finds novel approaches to complex problems and brings compelling ideas to the table

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.